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Client Service Manager

2 months ago

Greenville, South Carolina, United States GGB - Global Full time
About the Role

We are seeking a highly skilled Client Service Manager to join our growing team at GGB - Global. As a key member of our global brokerage team, you will play a critical role in delivering exceptional customer service and driving business growth.

Key Responsibilities
  • Leadership in Renewal Process: Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in a high-quality and timely manner.
  • Business Development: Secure existing business and drive the sale of additional services and lines of coverage.
  • Client Relationship Management: Nurture relationships with your buyer in the client organization as well as with the day-to-day client representatives.
  • Risk Management Consultation: Guide your team members in addressing a client's risk management needs through consultative conversations.
  • Talent Development: Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development.
  • Compliance and Quality Assurance: Conduct periodic audits to ensure compliance standards and service levels are met.
  • Client Data Management: Maintain accurate client and policy data and documents within your Gallagher systems.
  • Process Improvement: Use Gallagher's technology to improve productivity and quality.
  • Prioritization and Time Management: Effectively manage multiple competing priorities.
Requirements
  • Education and Experience: Bachelor's degree with minimum 1+ years client service and/or claims management experience OR High School degree/GED with a minimum of 3+ years client service and/or claims management experience.
  • Professional Certifications: Property and Casualty Insurance License.
  • Technical Skills: Proficiency in Microsoft Office.
What We Offer

On top of a competitive salary, great teams, and exciting career opportunities, we also offer a wide range of benefits, including medical/dental/vision plans, life and accident insurance, 401(K) and Roth options, tax-advantaged accounts, educational expense reimbursement, paid parental leave, digital mental health services, flexible work hours, training programs, and more.

We value inclusion and diversity and are committed to creating a workplace that is welcoming and inclusive for all employees. We believe that all persons are entitled to equal employment opportunity and prohibit any form of discrimination based on protected characteristics.