Telecare Team Lead Registered Nurse

2 days ago


Miramar, Florida, United States Vitas Healthcare Full time
Job Summary

We are seeking a highly skilled and experienced Registered Nurse to lead our Telecare team. As a Telecare Team Lead Registered Nurse, you will be responsible for supervising and developing a team of Telecare professionals, ensuring the delivery of high-quality patient care and customer service.

Key Responsibilities
  • Supervise and develop a team of Telecare professionals to ensure the delivery of high-quality patient care and customer service.
  • Monitor and evaluate the performance of the Telecare team, identifying areas for improvement and implementing strategies to enhance patient care and customer satisfaction.
  • Collaborate with other departments to ensure seamless communication and coordination of patient care.
  • Develop and implement policies and procedures to ensure compliance with regulatory requirements and Vitas Healthcare standards.
  • Provide coaching and training to Telecare team members to enhance their skills and knowledge.
  • Conduct regular quality assurance and quality improvement activities to ensure the highest level of patient care and customer satisfaction.
  • Participate in the development and implementation of business plans and strategies to drive growth and improvement.
  • Ensure effective use of technology and systems to support patient care and customer service.
  • Collaborate with other departments to ensure effective communication and coordination of patient care.
Requirements
  • Current Registered Nursing License required (with no current/pending restrictions)
  • Associate's degree in Nursing or related field from an accredited college or university or the international equivalent required. Bachelor's Degree preferred.
  • Two years of home health experience.
  • Two or more years related experience supervising an operations team in a 24/7 environment. Call Center/Customer Service management experience preferred.
What We Offer

Vitas Healthcare offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.



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