Service Team Lead
21 hours ago
A challenging opportunity has arisen for a Service Team Lead to join our Marine & Ports Division at ABB Schweiz AG. As a key member of our team, you will be responsible for supervising a team of service engineers and technicians, ensuring timely and high-quality delivery of service offerings, solutions, and projects to customers.
Key Responsibilities- Ensure customer focus, urgency, and care in your direct area of responsibility, building sustainable customer relationships for growth, satisfaction, and retention.
- Drive the development of processes and practices based on customer feedback (Net Promoter Score) to consistently improve customer experience.
- Allocate, drive, and monitor work based on order content, delivery time, competencies, and workload.
- Manage a team of service professionals, guiding their development, and ensuring effective organization and direction within your area of responsibility.
- Bachelor's degree in engineering is preferred but not required.
- 2 or more years of experience in Marine Industry service or Electrical Engineering service, preferably in a supervisory position.
- 5+ years' Marine Service experience preferred.
- Service experience (sales, project management, service coordination, or service engineer) in Marine & Ports services or Cruise and offshore industry.
- Candidates must already have a work authorization that would permit them to work for ABB in the US.
ABB is a leading global technology company that energizes the world. Our Marine & Ports Division serves the shipping and ports industries through its extensive portfolio of integrated systems and solutions that improve the flexibility, reliability, and energy efficiency of vessels and container terminals.
We value people from different backgrounds and are committed to equal employment opportunities. If you are a motivated and experienced professional looking for a new challenge, please apply today and join our team at ABB Schweiz AG.
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