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Technical Support Specialist
2 months ago
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
USADA is on the lookout for a committed and proactive individual to assist our organization in achieving its mission to "Stand with athletes to advocate for their right to clean sport, inspire genuine and healthy competition, and uphold the integrity of sport." This is a thrilling opportunity to join Team USADA as we expand our Anti-Doping program and support significant international events.
REPORTS TO: IT Director
FLSA: Non-Exempt
JOB SUMMARY: This role is pivotal in delivering hardware and software assistance to the organization, both remotely and in-person. Responsibilities include installing and configuring computer systems and software, troubleshooting issues, and educating users.
KEY RESPONSIBILITIES:
- Deliver in-person and remote technical assistance, addressing software, hardware, and network-related issues.
- Manage the installation and maintenance of computers, telephones, and peripherals.
- Set up new equipment and software for users, replacing outdated or malfunctioning devices.
- Document user interactions and the steps taken to resolve issues.
- Provide training to users on computer operations, software, and best practices.
- Create and update technical documentation and support procedures.
- Maintain compliance with software licensing and manage the hardware and software library.
- Contribute to IT Department projects and initiatives as needed.
GENERAL REQUIREMENTS:
- Maintain confidentiality at all times.
- Develop documentation outlining security workflows across departments.
- Recommend updates to protocols related to information security.
- Support technology projects and other assigned duties.
- Collaborate with cross-functional teams to integrate security requirements into new applications and systems.
- Adapt to a fast-paced work environment.
- Show willingness to learn new technologies.
REQUIRED QUALIFICATIONS:
- Moderate proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.).
- Minimum of 1 year of relevant experience.
- Ability to conduct security assessments and audits to identify vulnerabilities.
- Strong oral and written communication skills.
- Ability to convey technical information to non-technical users effectively.
- View challenges as opportunities to learn new concepts and technologies.
- Excellent interpersonal skills for assisting users.
- Commitment to diversity, equity, and inclusion.
- Ability to multitask and work accurately under pressure.
- Strong organizational skills and ability to meet deadlines.
- Ability to work independently and as part of a team with minimal supervision.
- Flexibility to work varied hours to support IT systems.
DESIRED QUALIFICATIONS:
- CompTIA Security+ certification is preferred.
- Familiarity with security frameworks such as NIST 800-53, ISO 27001, and SOC2.
- Ability to adapt to new situations and ambiguity.
- Experience in athletics or sports is a plus.
- Experience working with executives and Systems Administrators in auditing systems and policies.
- Hands-on experience with asset management systems.
Compensation: $26.00 per hour
The U.S. Anti-Doping Agency (USADA) is recognized as the national anti-doping organization for Olympic, Paralympic, Pan American, and Parapan American sports in the United States. USADA is dedicated to preserving the integrity of sport through research initiatives and educational programs that inspire a commitment to true sport in the next generation of athletes.
