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Customer Service Operations Coordinator

2 months ago

Charlton, Massachusetts, United States Charlton Oil & Propane Company Full time
Exciting Opportunity: Customer Service Operations Coordinator Position

We are pleased to present an opening for a Customer Service Operations Coordinator within our esteemed organization. In this capacity, you will be instrumental in supporting clients with inquiries related to our offerings while also addressing technical challenges.

Key Responsibilities:

  • Effectively manage client inquiries and concerns
  • Provide comprehensive information regarding our extensive range of products and services
  • Promptly and thoroughly resolve product-related issues
  • Maintain precise client records and update them as necessary
  • Stay informed about the latest offerings and services
  • Efficiently organize the schedules of Service Technicians
  • Monitor and replenish inventory as needed
  • Coordinate fuel deliveries, including oil and propane

Desired Qualifications:

  • Previous experience in customer service, sales, or a related sector
  • Ability to cultivate strong relationships with clients
  • Proficiency in multitasking and prioritizing responsibilities
  • Exhibit a professional and positive demeanor in all interactions
  • Strong written and verbal communication skills
  • Familiarity with the fuel industry is a plus
  • Excellent mathematical aptitude and meticulous attention to detail