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Service Coordinator

2 months ago


Charlton, Massachusetts, United States Jobs for Humanity Full time

Job Title: Service Coordinator

Job Summary:

We are seeking a highly organized and detail-oriented Service Coordinator to join our team at Charlton Oil and Propane. As a Service Coordinator, you will be responsible for managing the process of new customer installations, service calls, and annual cleanings. You will work closely with our team of Master Plumbers, LP Gas Installers, and Service Technicians to ensure timely and effective service delivery to our clients.

Key Responsibilities:

  • Manage daily operations of service activities, ensuring timely and efficient dispatching and job completion.
  • Manage permit applications, track inspections, and approvals. Learn permitting processes based on each town served.
  • Monitor and manage service calendars and schedules to ensure timely completion of appointments and schedule follow-up services when necessary.
  • Communicate with customers via phone, email, or online portals to confirm appointments, provide service updates, and address any scheduling conflicts or changes.
  • Address and resolve any issues or emergencies that arise during service delivery.
  • Reallocate resources and reschedule appointments as needed to meet client needs.
  • Ensure service activities comply with regulations and safety standards.
  • Learn basic gas and oil regulations/codes and participate in regular classroom and online training.

Requirements:

  • Experience working within a team of contractors/service employees
  • Proven experience in scheduling, customer service, or administrative roles.
  • Experience using online service scheduling tools like housecallpro, jobber, servicetitan or similar a plus.
  • Relevant experience in the energy industry, contracting, construction, or home improvement is desired
  • Strong communication and customer service abilities
  • Strong organizational and problem-solving skills
  • Ability to learn and participate in classroom and online training
  • Able to pass CORI check

About Us:

Jobs for Humanity is collaborating with Upwardly Global and with Nichols Enterprises to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.

Company Name: Nichols Enterprises