Service Operations Coordinator

1 month ago


Charlton, Massachusetts, United States Jobs for Humanity Full time
Job Title: Service Coordinator

Company Description: Jobs for Humanity is a collaborative effort with Upwardly Global and Nichols Enterprises to create an inclusive and just employment ecosystem.

We support individuals from diverse backgrounds and walks of life.

Job Summary:

Charlton Oil and Propane in Charlton is seeking a full-time, experienced Service Coordinator for a 40-hour week, first shift position. The successful candidate will manage new customer installations, service calls, and annual cleanings, ensuring timely and effective service delivery.

Key Responsibilities:
  • Manage daily service operations, ensuring efficient dispatching and job completion.
  • Manage permit applications, track inspections, and approvals, learning permitting processes for each town served.
  • Monitor and manage service calendars and schedules to ensure timely completion of appointments and schedule follow-up services as needed.
Customer Service:
  • Communicate with customers via phone, email, or online portals to confirm appointments, provide service updates, and address scheduling conflicts or changes.
  • Address and resolve any issues or emergencies that arise during service delivery.
  • Reallocate resources and reschedule appointments as needed to meet client needs.
Safety and Compliance:
  • Ensure service activities comply with regulations and safety standards.
  • Learn basic gas and oil regulations/codes and participate in regular classroom and online training.
Requirements:
  • Experience working within a team of contractors/service employees.
  • Proven experience in scheduling, customer service, or administrative roles.
  • Experience using online service scheduling tools is a plus.
  • Relevant experience in the energy industry, contracting, construction, or home improvement is desired.
  • Strong communication and customer service abilities.
  • Strong organizational and problem-solving skills.
  • Ability to learn and participate in classroom and online training.
  • Able to pass CORI check.


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