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Assistant Salon Director

2 months ago

Charlottesville, Virginia, United States Sun Tan City - FasTan Full time
Job Summary

This position is responsible for maintaining a high-energy, positive environment, where behaviors that support client-centric service are consistently demonstrated. The Assistant Salon Director helps drive store performance, fosters superior client service, and maintains operational excellence to meet or exceed established productivity goals. This individual will manage and supervise Tanning Consultants to achieve company goals and will lead by example in all company operations. The Assistant Salon Director fosters a sense of urgency to achieve objectives and holds the team accountable for delivering an exceptional client experience.

Key Responsibilities
  • Operational Excellence: Monitor and manage daily operations of the salon in a fast-paced environment, ensuring a clean and professional environment for clients.
  • Client Service: Lead by example in creating a client-centric experience, meeting personal sales expectations, and providing exceptional customer service.
  • Team Management: Establish clear goals and objectives for Team Members, provide coaching, training, and feedback to improve daily performance, and generate sales reports and maintain inventory.
  • Financial Management: Assist the Salon Director in controlling top-line revenue and expenses, and help maintain proper staffing levels to ensure maximum productivity and excellent customer service while controlling labor costs.
  • Availability: Ability to work nights, Saturdays, and Sundays as required to provide management coverage, and have reliable transportation to go to the bank as needed.
Requirements
  • Education: College education preferred, but not required.
  • Experience: Management and/or Sales experience required, with basic computer skills (ability to use Word, Excel, and Outlook).
  • Skills: Ability to manage effectively in a fast-paced environment, managing multiple situations simultaneously, knowledge of client service techniques and operational practices, problem-solving and organizational/planning skills, strong leadership skills, team building skills, and ability to prioritize and delegate.