Front Desk Representative
5 days ago
As a Front Desk Agent at Homewood Suites Allentown Bethlehem, you will be responsible for providing exceptional guest service and ensuring a seamless stay experience for our valued guests. Your primary responsibilities will include registering guests, making and modifying reservations, and handling hotel operator and concierge duties.
Key Responsibilities:- Register guests and ensure a warm and welcoming experience
- Make and modify reservations to meet guest needs
- Handle hotel operator and concierge duties with a focus on providing exceptional service
- Provide attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay
- Maximize room revenue and occupancy through effective communication and problem-solving skills
- High School diploma or equivalent required; College coursework in a related field is helpful
- Experience in a hotel or related field is preferred
- Possess a positive and upbeat personality with a desire to deliver outstanding customer service
- Demonstrate the ability to multi-task, be detail-oriented, and problem-solve in a fast-paced environment
- Must be able to convey information and ideas clearly and effectively
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must work well in stressful, high-pressure situations
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
- Must be effective at listening to, understanding, and clarifying the issues raised by coworkers and guests
- Must be able to work with and understand financial information and data, as well as basic arithmetic functions
- Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, and dividing
- Ability to read, comprehend, and write simple instructions and/or short correspondence and memos
- Ability to use logic to define problems, collect information, establish facts, draw valid conclusions, interpret information, and deal with abstract variables for unique or unfamiliar situations
- Operational knowledge of Microsoft Office suite
- Must be willing and able to work a varied schedule, including evenings, nights, weekends, and holidays
- Holds an understanding of hotel products and guest services
- Ability to participate in the creation of an enjoyable work environment
- Approach all encounters with guests and associates in a friendly, service-oriented manner
- Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working
- Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling
- Comply with all Aimbridge Hospitality policies, standards, and regulations to ensure safe and efficient hotel operations
- Greet and welcome all guests approaching the Front Desk, in accordance with Aimbridge Hospitality standards
- Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met
- Handle requests for information, mail, and messages in an efficient and courteous manner
- Answer guest inquiries about hotel services, facilities, and hours of operation
- Answer inquiries from guests regarding restaurants, transportation, entertainment, and other services
- Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel
- Be aware of all rates, packages, and special promotions
- Be familiar with all in-house groups and closed-out and restricted dates
- Obtain all necessary information when taking room reservations and follow rate-quotting scenarios
- Be familiar with all Aimbridge Hospitality policies and house rules, as well as hospitality terminology
- Have knowledge of and assist in emergency procedures as required
- Handle check-ins and check-outs in a friendly, efficient, and courteous manner
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system
- Ensure logging and delivery of packages, mail, and messages as needed to guests and meeting rooms
- Use proper two-way radio etiquette at all times when communicating with other associates
- As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members
- Maintain an up-to-date working knowledge of all property amenities, as well as any special events, local area attractions, and things to do around the hotel
- Perform other duties as assigned, which may include but are not limited to: helping coworkers in other areas of the hotel, maintaining a clean and organized work area, and overall cleanliness and safety throughout the hotel and grounds
-
Front Desk Representative
23 hours ago
Bethlehem, Pennsylvania, United States Homewood Suites Allentown Bethlehem Full timeJob SummaryAs a Front Desk Agent at Homewood Suites Allentown Bethlehem, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. Your primary responsibilities will include:Key Responsibilities:Registering guests and handling check-ins and check-outs in a friendly and efficient...
-
Front Desk Representative
7 days ago
Pittsburgh, Pennsylvania, United States Holiday Inn Express Pittsburgh Full timeJob Summary:$14.50/HRFULL-TIMEWEEKEND AND EVENING AVAILABILITY NEEDEDAs a Front Desk Representative at Holiday Inn Express Pittsburgh, you will be responsible for providing exceptional guest service during their stay and ensuring a seamless check-in and check-out experience.Key Responsibilities:Registering guests and making and modifying reservationsHotel...
-
Front Desk Representative
7 hours ago
Lancaster, Pennsylvania, United States Marriott Lancaster At Penn Square Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Marriott Lancaster At Penn Square. As a key member of our hotel's front office team, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.Key...
-
Front Desk Representative
7 days ago
Lancaster, Pennsylvania, United States Marriott Lancaster At Penn Square Full timeJob Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Marriott Lancaster At Penn Square. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key Responsibilities:Greet and register guests in a...
-
Front Desk Manager
3 months ago
Bethlehem, United States Homewood Suites Allentown Bethlehem Full timeJob Summary: The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is...
-
Front Desk Representative
4 days ago
Exton, Pennsylvania, United States Residence Inn Exton Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Residence Inn Exton. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key Responsibilities:Guest Services: Provide attentive, courteous, and efficient service to all guests...
-
Front Desk Agent
4 days ago
Bethlehem, Pennsylvania, United States Wind Creek Hospitality Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Wind Creek Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling room assignments, and ensuring a seamless guest experience.Key...
-
Front Desk Representative
3 days ago
Horsham, Pennsylvania, United States Residence Inn Willow Grove Full timeJob SummaryAs a Front Desk Agent at Residence Inn Willow Grove, you will be responsible for providing exceptional guest service and ensuring a seamless stay for our valued guests. Your primary responsibilities will include:Key Responsibilities:Registering guests and handling check-ins and check-outs in a friendly and efficient mannerProviding attentive and...
-
Front Desk Representative
4 days ago
Altoona, Pennsylvania, United States Days Inn Altoona Full timeJob SummaryAs a Front Desk Agent at Days Inn Altoona, you will be responsible for providing exceptional guest service, ensuring a smooth and enjoyable stay for our guests. Your primary responsibilities will include:Key Responsibilities:Registering guests and handling check-ins and check-outs in a friendly and efficient manner.Providing information and...
-
Bethlehem, United States St. Luke's Hospital Full timeSt. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other...
-
Front Desk Coordinator
7 days ago
Bethlehem, Pennsylvania, United States ST. LUKE'S UNIVERSITY HEALTH NETWORK Full timeJob SummaryThe Front Desk Coordinator is a vital member of the Physical Therapy Department at St. Luke's University Health Network. This role is responsible for providing exceptional patient care and administrative support to ensure a seamless experience for our patients.Key ResponsibilitiesFront Desk Operations: Manage the front desk area, ensuring a clean...
-
Front Desk Coordinator
7 days ago
Bethlehem, Pennsylvania, United States ST. LUKE'S UNIVERSITY HEALTH NETWORK Full timeJob SummaryThe Front Desk Coordinator is a vital member of the Physical Therapy Department at St. Luke's University Health Network. This role is responsible for providing exceptional patient care and administrative support to ensure a seamless experience for our patients.Key ResponsibilitiesFront Desk Operations: Manage the front desk area, ensuring a clean...
-
Front Desk Agent
3 months ago
Bethlehem, United States windcreek.com Full time**Front Desk Agent** - > - > - > - > Location Bethlehem, PA The primary responsibility of the Agent - Front Desk is to sell and assign rooms, register guests, render bills, receive cash and credit payments while providing unmatched guest services. All duties are to be performed in accordance with departmental and Wind Creek Bethlehem policies, practices,...
-
Customer Service Representative
7 days ago
West Chester, Pennsylvania, United States GENERAL RV CENTER Full timeAbout the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative - Front Desk. In this role, you will be the first point of contact for our customers, providing exceptional service and ensuring a positive experience.Key ResponsibilitiesGreet customers upon arrival and direct them to the...
-
Front Desk Operations Manager
3 days ago
Pittsburgh, Pennsylvania, United States Wyndham Grand Pittsburgh Downtown Full timeJob SummaryThe Front Desk Assistant Manager is responsible for assisting the Front Desk Manager with the operation of the Front Office in an attentive, friendly, efficient, and courteous manner, providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy.Responsibilities:Assist the Front Desk...
-
Agent - Front Desk
2 months ago
Bethlehem, United States Wind Creek Bethlehem Full timeDescriptionPosition PurposeThe primary responsibility of the Agent - Front Desk is to sell and assign rooms, register guests, render bills, receive cash and credit payments while providing unmatched guest services. All duties are to be performed in accordance with departmental and the Wind Creek Bethlehem LLC (“Wind Creek”) policies, practices, and...
-
Front Desk Coordinator, Float Position
2 days ago
Bethlehem, Pennsylvania, United States St. Lukes Health Network Full timeJob Summary:The Front Desk Coordinator performs a variety of administrative tasks to support the Physical Therapy Department at St. Luke's Health Network. This role is responsible for providing exceptional customer service, managing patient records, and ensuring the smooth operation of the front desk.Key Responsibilities:Answer and direct phone calls in a...
-
Front Desk Representative
5 days ago
North Wales, Pennsylvania, United States Staybridge Montgomeryville Full timeJob Summary$16 per hour Weekend availability needed.Job Responsibilities:Register guests and provide exceptional customer service during their stay.Settle guest accounts upon completion of their stay.Primary responsibilities include:Registering guestsMaking and modifying reservationsHotel operator and concierge dutiesProvide attentive, courteous, and...
-
Agent - Front Desk
3 months ago
Bethlehem, United States Wind Creek Hospitality Full timeDescriptionPOSITION PURPOSE: The primary responsibility of the Agent - Front Desk is to sell and assign rooms, register guests, render bills, receive cash and credit payments while providing unmatched guest services. All duties are to be performed in accordance with departmental and the Wind Creek Bethlehem LLC ("Wind Creek") policies, practices, and...
-
Agent - Front Desk
3 months ago
Bethlehem, Pennsylvania, United States Wind Creek Bethlehem Full timeDescriptionPosition PurposeThe primary responsibility of the Agent - Front Desk is to sell and assign rooms, register guests, render bills, receive cash and credit payments while providing unmatched guest services. All duties are to be performed in accordance with departmental and the Wind Creek Bethlehem LLC ("Wind Creek") policies, practices, and...