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Front Desk Agent

2 months ago

Bethlehem, Pennsylvania, United States Wind Creek Hospitality Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Wind Creek Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling room assignments, and ensuring a seamless guest experience.

Key Responsibilities
  • Guest Services: Provide top-notch customer service to all guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Room Assignments: Assign rooms to guests, ensuring that they are satisfied with their accommodations and that all rooms are clean and ready for occupancy.
  • Front Desk Operations: Manage the front desk area, including handling cash and credit transactions, processing guest payments, and maintaining accurate records.
  • Communication: Communicate effectively with guests, colleagues, and management to ensure that all guest needs are met and that the hotel is running smoothly.
  • Problem-Solving: Anticipate and resolve guest complaints and issues in a professional and courteous manner.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Previous experience in a hotel or hospitality setting preferred.
  • Skills: Excellent communication and customer service skills, ability to work in a fast-paced environment, and proficiency in basic computer skills.
  • Licenses/Certifications: Ability to obtain a Pennsylvania Gaming Control Board license if required.