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Front Desk Representative

2 months ago


Lancaster Pennsylvania, United States Marriott Lancaster At Penn Square Full time
Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Marriott Lancaster At Penn Square. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.

Key Responsibilities:
  • Greet and register guests in a friendly and efficient manner
  • Provide accurate and timely information about hotel services, facilities, and local attractions
  • Process guest requests and resolve any issues or concerns in a professional and courteous manner
  • Manage front desk operations, including handling cash and credit transactions, and maintaining accurate records
  • Collaborate with other departments to ensure seamless guest experiences
Requirements:
  • High school diploma or equivalent required; college coursework in hospitality or a related field preferred
  • Previous experience in a hotel or hospitality setting, preferably in a front desk or guest services role
  • Excellent communication and interpersonal skills, with a strong focus on customer service
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail
  • Basic arithmetic skills and ability to handle cash and credit transactions
What We Offer:
  • A competitive salary and benefits package, including medical, dental, and vision coverage
  • A comprehensive training program to help you develop your skills and advance your career
  • A dynamic and supportive work environment, with opportunities for growth and professional development
  • A chance to work with a global leader in hospitality, with a reputation for excellence and customer satisfaction