BDC Manager and Representative
4 hours ago
We are seeking a highly motivated and customer-focused individual to join our team as a BDC Manager and Representative. This role is ideal for someone who is passionate about delivering exceptional customer service and sales experience.
What We Offer:
- A competitive base salary plus commission
- FREE COLLEGE OPPORTUNITY with Strayer University
- Excellent work environment and employee discount plans
- Health, dental, and vision insurance, life insurance, and 401k retirement account
- Paid vacation and sick leave
Responsibilities:
- Handle all incoming and outgoing phone calls and emails
- Prospect follow-up calls, set appointments for sales, and gauge customer satisfaction
- Answer customer internet inquiries by both email and phone
- Schedule sales appointments and reschedule no-show customers
- Contact customers based on current marketing incentives
- Follow up in manners that result in the customer visiting the dealership
- Exhibit ethical behavior, provide the highest degree of customer satisfaction, and be honest in all aspects of dealing with customers
- Interacting with customers as well as with all dealership departments
Qualifications:
- Ability to manage a high volume of inbound and outbound sales call volume, internet leads, and call lists
- Strong organizational skills, with the ability to effectively multi-task
- Must be reliable and dependable
- Outgoing personality, ability to influence customers to schedule appointments
- Extremely customer service oriented
- Excellent written and oral skills
- Experience in previous automotive dealerships
- Basic knowledge of computers
- Bilingual a plus
Nielsen Automotive Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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