Customer Service Coordinator Senior

4 weeks ago


Raleigh, North Carolina, United States Martin Marietta Full time
Job Summary:

Martin Marietta, a leading supplier of heavy building materials, is seeking a Sr. Customer Service Coordinator to support the order entry and fulfillment process within the Raleigh divisional headquarters. This in-office role involves interfacing with external customers and internal stakeholders to ensure a seamless sales cycle.

Key Responsibilities:
  • Enter customer orders into the ERP system and coordinate shipment logistics until delivery is successful.
  • Directly engage with customers to provide value-added support and enhance their overall experience.
  • Partner with commercial and manufacturing team members to handle account actions, including pricing notifications, sample requests, and quality issues.
  • Assist in setting up new customers and managing existing customer information within the ERP system.
  • Assemble and distribute relevant sales and order reports to the organization.
Requirements:
  • 5+ years of experience in an account support role, demonstrating a customer-centric mindset and order processing ability.
  • Ability to work independently and with cross-functional teams.
  • Strong administrative skills, including proficiency in verbal, written, and interpersonal communication.
  • Capability of performing multiple tasks and effectively prioritizing while maintaining attention to detail.
Preferred Skills:
  • Associate's degree or higher.
  • International shipping experience working with a customs broker.
  • Experience working with ERP systems, such as JDE or SAP.
  • Expert-level proficiency in Microsoft Excel.
About Martin Marietta:

Martin Marietta is a member of the S&P 500 Index and a leading supplier of heavy building materials. We strive to work with the best and brightest individuals who share our common purpose and values. Our company offers a highly competitive benefits package, including medical, dental, and vision coverage, as well as opportunities for professional growth and development.

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