Customer Service Coordinator Senior
4 weeks ago
Martin Marietta, a leading supplier of heavy building materials, is seeking a Sr. Customer Service Coordinator to support the order entry and fulfillment process within the Raleigh divisional headquarters. This in-office role involves interfacing with external customers and internal stakeholders to ensure a seamless sales cycle.
Key Responsibilities:
- Enter customer orders into the ERP system and coordinate shipment logistics until delivery is successful.
- Directly engage with customers to provide value-added support and enhance their overall experience.
- Partner with commercial and manufacturing team members to handle account actions, including pricing notifications, sample requests, and quality issues.
- Assist in setting up new customers and managing existing customer information within the ERP system.
- Assemble and distribute relevant sales and order reports to the organization.
- 5+ years of experience in an account support role, demonstrating a customer-centric mindset and order processing ability.
- Ability to work independently and with cross-functional teams.
- Strong administrative skills, including proficiency in verbal, written, and interpersonal communication.
- Capability of performing multiple tasks and effectively prioritizing while maintaining attention to detail.
- Associate's degree or higher.
- International shipping experience working with a customs broker.
- Experience working with ERP systems, such as JDE or SAP.
- Expert-level proficiency in Microsoft Excel.
Martin Marietta is a member of the S&P 500 Index and a leading supplier of heavy building materials. We strive to work with the best and brightest individuals who share our common purpose and values. Our company offers a highly competitive benefits package, including medical, dental, and vision coverage, as well as opportunities for professional growth and development.
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Customer Service Coordinator Senior
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