Customer Service Coordinator

6 days ago

Raleigh, North Carolina, United States Martin Marietta Full time
About Martin Marietta

Martin Marietta is a leading supplier of heavy building materials, including aggregates, cement, ready-mixed concrete, and asphalt. With a network of operations spanning 28 states, Canada, and the Bahamas, our dedicated teams supply the foundational resources upon which our communities thrive.

Job Summary

We are seeking a Sr. Customer Service Coordinator to support the order entry and fulfillment process within our Raleigh divisional headquarters. This in-office role involves interfacing with external customers and internal stakeholders to ensure a seamless sales cycle.

Responsibilities
  • Enter customer orders into the ERP system and coordinate shipment logistics until delivery is successful.
  • Directly engage with customers to provide value-added support and enhance their overall experience.
  • Partner with commercial and manufacturing team members to handle periodic account actions, including pricing notifications, sample requests, regulatory inquiries, quality issues, and specific billing questions.
  • Assist in setting up new customers and managing existing customer information within the ERP system.
  • Assemble and distribute relevant sales and order reports to the organization.
Requirements
  • 5+ years of experience in an account support role, demonstrating a customer-centric mindset and order processing ability.
  • Ability to work independently and with cross-functional teams.
  • Strong administrative skills, including proficiency in verbal, written, and interpersonal communication.
  • Capability of performing multiple tasks and effectively prioritizing while maintaining attention to detail.
Preferred Skills
  • Associate's degree or higher.
  • International shipping experience working with a customs broker.
  • Experience working with ERP systems, such as JDE or SAP.
  • Expert-level proficiency in Microsoft Excel.
What We Offer

We provide a highly competitive benefits package, including medical, dental, and vision coverage, health care reimbursement, dependent care reimbursement, wellness programs, employee assistance plan, paid holidays and vacation, 401(k) with company matching, pension, short and long-term disability, life insurance packages, educational/tuition assistance plan, college scholarship program, matching gift program, and employee discount program.

We are proud to be an Equal Opportunity Employer, committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and teammates. We celebrate diversity and commit to considering qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not discriminate against individuals with disabilities.

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