Customer Service Coordinator Senior
4 weeks ago
Martin Marietta's Magnesia Specialties Division is seeking a highly skilled Customer Service Coordinator Senior to support the order entry and fulfillment process within the Raleigh divisional headquarters. Reporting to the Director of Chemical Sales, this in-office role involves interfacing with external customers and internal stakeholders to ensure a seamless sales cycle.
This role will be onsite five days a week, requiring strong administrative skills, including proficiency in verbal, written, and interpersonal communication. The ideal candidate should have 5+ years of experience in an account support role, demonstrating a customer-centric mindset and order processing ability.
Key Responsibilities:
- Enter customer orders into the ERP system and coordinate shipment logistics (truck, rail, and export) until delivery is successful.
- Directly engage with customers, providing value-added support to enhance their overall experience.
- Partner with commercial and manufacturing team members to handle periodic account actions, including pricing notifications, sample requests, regulatory inquiries, quality issues, and specific billing questions.
- Assist in the setup of new customers and managing existing customer information within the ERP system.
- Assemble and distribute relevant sales and order reports to the organization.
- 5+ years of experience in an account support role, demonstrating a customer-centric mindset and order processing ability.
- Ability to work both independently and with cross-functional teams.
- Strong administrative skills, including proficiency in verbal, written, and interpersonal communication.
- Capability of performing multiple tasks and effectively prioritizing while maintaining attention to detail.
- Medical, Dental, and Vision
- Health Care Reimbursement
- Dependent Care Reimbursement
- Wellness Programs
- Employee Assistance Plan
- Paid Holidays and Vacation
- 401(k) with Company matching
- Pension
- Short and Long-Term Disability
- Life Insurance Packages
- Educational/Tuition Assistance Plan
- College Scholarship Program - for dependent children
- Matching Gift Program
- Employee Discount Program
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