Customer Service Representative
18 hours ago
Job Summary: We are seeking a highly skilled and motivated Customer Service Representative to join our team at Mr. Rooter Corporation. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our customers.
Key Responsibilities:
- Receive and respond to customer inquiries in a professional and courteous manner
- Prioritize and coordinate the scheduling of services to meet customer and company requirements
- Coordinate delays in the schedule with customers and service technicians
- Use customer development techniques to solicit work through various channels
- Perform other duties as needed which may include cross-training in related positions
Requirements:
- Inbound and outbound call taking experience is required
- Dispatching experience is a plus
- A minimum of 18 years old with a high school diploma or GED is required
- Reliability and good attendance are essential
- Strong work ethic, activity level, initiative, and integrity are required
- Positive attitude and ability to work days, nights, and weekends when needed
- Ability to think quickly and handle fast-paced situations
- Ability to multi-task and complete tasks efficiently and correctly
- Attention to detail and ability to answer a multi-line phone system with a smile in your voice
Benefits:
- Medical, dental, and vision insurance after 60 days
- 40 hours of paid time off after 90 days
- IRA with company matching after 6 months
- Costco membership after 90 days
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