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Operations Director

2 months ago

Woodbridge, Virginia, United States At Home Full time

Job Summary:

The Operations Manager (OM) position is accountable for all operational aspects of the business at the store level to execute the Company's business objectives, ensure customer satisfaction, and maximize sales. The OM leads and manages the store operations team to maintain a neat, clean, and safe store, and provide an inviting and engaging environment for our customers to shop and our team members to enjoy working.

Key Responsibilities:

  • The OM coaches drive performance, set goals and, where appropriate, take follow-up action with team members, including performance support plans, performance improvement, and corrective actions.
  • The OM makes employment decisions for Operations team members, including decisions relating to hiring, compensation, promotions, transfers, releases, disciplinary actions, and addressing Team Member concerns.
  • The OM coordinates directly with the Store Director to maximize staffing effectiveness that supports traffic, sales, and the customer experience, including compliance with Company timekeeping policies, timely and accurate payroll processing, meeting labor model standards, customer interaction standards, and business metrics.
  • The OM reviews, analyzes, and communicates to Team Members the store financial and business data from the store scorecard including sales and expenses; develops and executes budgets, financial plans, and strategies to maximize sales and profits.
  • The OM oversees Task Management by planning, directing, and scheduling team members for their shifts and tasks on a daily and weekly basis and validating completion of all tasks in a timely manner.
  • The OM is responsible for managing all store opening, closing, and Front-End processes, ensuring accurate and timely execution, and operational readiness, providing troubleshooting, and team management, while ensuring building, assets, and team member security.
  • The OM oversees and leads the execution of the freight and stocking processes in a safe and timely manner; and actively manages and sets the pace for the unloading and merchandising of new stock, including top stock.
  • The OM manages the store in a manner designed to provide customers a positive shopping experience in a neat, clean, and safe store while minimizing damages and shrink.
  • The OM leads the store team in the areas of customer satisfaction, team/team member development, inventory, cash control, human resources, safety, loss prevention, and expense control, so the store will operate effectively and profitably.

Requirements:

  • At least 18 years old.
  • High School Diploma/Equivalent; College degree preferred.
  • At least 3 years of Management/Leadership experience or equivalent At Home experience.
  • At least 3 years of direct responsibility of leading 10 or more people in multiple departments or equivalent At Home experience.
  • At least 1 year of experience direct/indirect familiarity or responsibility for annual revenue, operating budget, or profit & loss dollars of at least $5 million.
  • Ability to work a flexible schedule including nights, weekends, and some holidays.
  • Ability to lift a minimum of 50 lbs. or team lift 100 lbs.
  • Proficiency in Microsoft office (Word, Excel)
  • Communicates clearly and concisely with excellent verbal, written, and comprehension skills.
  • Reliable and trustworthy role model for ethical and honest behavior.
  • Creates a sense of urgency; promotes teamwork, delegates appropriately; motivates self and team to accomplish objectives.
  • Ability to comprehend, train, develop, motivate, and lead in a manner of fosters a work environment that is smart & scrappy, safe, and fun.