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Guest Services Representative

2 months ago

Phoenix, Arizona, United States Marriott Phoenix Airport Full time

Marriott Phoenix Airport is seeking a dedicated and service-oriented Guest Services Representative to join our team. In this role, you will be the first point of contact for our guests, ensuring their experience is exceptional from check-in to check-out.

As a Guest Services Representative, you will:

  • Welcome and Assist Guests: Greet arriving guests warmly, verify reservations, and efficiently process check-in procedures. Accommodate special requests whenever possible, ensuring guest satisfaction.
  • Manage Room Assignments: Utilize your knowledge of room availability to assign suitable accommodations based on guest preferences and reservation details.
  • Handle Guest Inquiries: Provide prompt and helpful responses to guest inquiries regarding hotel services, amenities, local attractions, and any other requests.
  • Process Payments and Transactions: Accurately handle cash, credit card, and other payment methods, ensuring secure and efficient transactions.
  • Coordinate with Departments: Collaborate effectively with housekeeping, maintenance, and other departments to ensure seamless guest experiences and address any issues promptly.

We are looking for individuals who possess excellent communication skills, a genuine passion for customer service, and the ability to thrive in a fast-paced environment. If you enjoy interacting with people and making their stay memorable, we encourage you to apply