Account Growth Strategist

7 days ago

Scottsdale, Arizona, United States Cubex Full time

About Cubex: As a global leader in healthcare products and services, our mission is to help animal health, dental, and medical practices reduce the total cost of ownership associated with pharmacy and supplies. We develop cutting-edge technologies, including automated dispensing systems, narcotic management solutions, pharmacy receiving stations, inventory management tools, and business intelligence applications.

Job Overview: As a Technical Account Manager, you will play a pivotal role in maximizing our client experience. You'll collaborate with cross-functional teams, including Sales Leadership, Professional Services, Operations, Customer Support, Product Development, and Integration teams. Your impact will directly contribute to our growth objectives within the rapidly expanding Veterinary Market.

Key Responsibilities:

  • Lead customer audits and optimizations to ensure seamless system performance.
  • Track customer-specific support metrics to identify areas for improvement.
  • Conduct database reviews to optimize system efficiency.
  • Manage equipment and software update projects to ensure timely implementation.
  • Assist with system relocations to minimize downtime.
  • Provide customer solution training and retraining to ensure proficiency.
  • Contribute to pipeline development for targeted accounts to drive growth.
  • Support renewal customer sales readiness to ensure continued success.
  • Participate in quarterly meetings to align with business objectives.

Focus Areas:

  • Practice Health Check Program: Prepare accounts for audits to ensure compliance.
  • Renewals: Engage with existing customers to drive retention and growth.
  • Expansions: Foster growth within our current customer base to increase revenue.
  • Windows upgrades for existing customers: Ensure seamless system performance.
  • Ongoing program development: Continuously improve and refine our solutions.

Operations:

  • Collaborate in project scoping/planning sessions to ensure successful implementation.
  • Work closely with regional and strategic teams to drive business objectives.
  • Support pre-implementation, implementation, and post-implementation account management to ensure customer satisfaction.
  • Align with customer-controlled drug policies to ensure compliance.
  • Manage project logistics and equipment staging to minimize downtime.
  • Contribute to product enhancement discussions to drive innovation.

Training:

  • Coordinate client team training to ensure proficiency.
  • Engage with CUBEX administrators, hospital management, and regional teams to drive business objectives.

Qualifications:

  • Problem-solving skills and creativity to drive innovation.
  • Strong organizational and project management abilities to ensure successful implementation.
  • Effective communication and presentation skills to drive business objectives.
  • Ability to build strong client and internal relationships to drive growth.
  • Preferred: Software implementation experience and veterinary inventory knowledge.
  • Technical proficiency: Familiarity with software and hardware systems, Word, Excel, PowerPoint, Outlook, and data interpretation.

Location: Remote (PST Zone)

Education:

  • Bachelor's degree in business, Information Systems, or similar disciplines is desired.
  • Knowledge of Patient Information Management Systems, Inventory Management, and or related business processes and systems helpful and preferred.
  • Certifications in veterinary medicine a plus.

Experience:

  • Minimum 5+ Years demonstrating above skills/experience.

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