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Customer Success Strategist

2 months ago


Scottsdale, Arizona, United States Reputation Full time

About Reputation

Reputation is a leading provider of enterprise software solutions, trusted by over 250 partners and used by 10+ major automotive OEMs and 16,000 auto dealerships.

Job Summary

We are seeking a highly motivated and results-driven Customer Success Specialist to join our team. As a key member of our customer success team, you will be responsible for driving business growth by building strong relationships with our clients and delivering exceptional customer service.

Responsibilities

  • Client Onboarding and Training
    • Develop and implement customized onboarding plans to ensure seamless integration of our solutions
    • Provide comprehensive training and support to clients to maximize the value of our solutions
  • Account Management
    • Manage a portfolio of clients to drive revenue growth and retention
    • Develop and execute strategic plans to upsell and cross-sell our solutions
  • Client Communication and Support
    • Establish and maintain regular communication with clients to understand their needs and concerns
    • Provide timely and effective support to resolve client issues and concerns
  • Data Analysis and Reporting
    • Collect and analyze client data to identify trends and opportunities for growth
    • Develop and present regular reports to clients on their usage and performance
  • Collaboration and Teamwork
    • Work closely with cross-functional teams, including sales, marketing, and product development
    • Collaborate with peers to share best practices and drive team success

Requirements

  • Experience
    • 1-2 years of experience in sales, customer support, or account management
  • Skills
    • Excellent communication and interpersonal skills
    • Strong analytical and problem-solving skills
    • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Education
    • Bachelor's degree required

What We Offer

  • Competitive Compensation and Benefits
    • Competitive salary and bonus structure
    • Comprehensive benefits package, including health, dental, and vision insurance
  • Opportunities for Growth and Development
    • Professional development opportunities, including training and mentorship
    • Chance to work with a leading provider of enterprise software solutions
  • Diverse and Inclusive Work Environment
    • Collaborative and dynamic work environment
    • Opportunities to work with a diverse team of professionals

How to Apply

If you are a motivated and results-driven individual with a passion for customer success, please submit your application, including your resume and cover letter, to our careers page.