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Customer Success Strategist
2 months ago
About Reputation
Reputation is a leading provider of enterprise software solutions, trusted by over 250 partners and used by 10+ major automotive OEMs and 16,000 auto dealerships.
Job Summary
We are seeking a highly motivated and results-driven Customer Success Specialist to join our team. As a key member of our customer success team, you will be responsible for driving business growth by building strong relationships with our clients and delivering exceptional customer service.
Responsibilities
- Client Onboarding and Training
- Develop and implement customized onboarding plans to ensure seamless integration of our solutions
- Provide comprehensive training and support to clients to maximize the value of our solutions
- Account Management
- Manage a portfolio of clients to drive revenue growth and retention
- Develop and execute strategic plans to upsell and cross-sell our solutions
- Client Communication and Support
- Establish and maintain regular communication with clients to understand their needs and concerns
- Provide timely and effective support to resolve client issues and concerns
- Data Analysis and Reporting
- Collect and analyze client data to identify trends and opportunities for growth
- Develop and present regular reports to clients on their usage and performance
- Collaboration and Teamwork
- Work closely with cross-functional teams, including sales, marketing, and product development
- Collaborate with peers to share best practices and drive team success
Requirements
- Experience
- 1-2 years of experience in sales, customer support, or account management
- Skills
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Education
- Bachelor's degree required
What We Offer
- Competitive Compensation and Benefits
- Competitive salary and bonus structure
- Comprehensive benefits package, including health, dental, and vision insurance
- Opportunities for Growth and Development
- Professional development opportunities, including training and mentorship
- Chance to work with a leading provider of enterprise software solutions
- Diverse and Inclusive Work Environment
- Collaborative and dynamic work environment
- Opportunities to work with a diverse team of professionals
How to Apply
If you are a motivated and results-driven individual with a passion for customer success, please submit your application, including your resume and cover letter, to our careers page.