Regional Sales Manager

2 weeks ago

Ft Pierce, Florida, United States VESTIS Full time
Vestis Services - Regional Sales Manager
The Regional Sales Manager oversees a designated service area, directly supervising route representatives.

Key Responsibilities:
Focus on customer retention, business expansion, loss prevention, employee engagement, accounts receivable management, customer renewals, direct sales, customer satisfaction, route sales, and credits.


Essential Functions:
1. Evaluate, mentor, and develop Route Sales Representatives (RSRs) within your region.
2. Report to a Service Manager or, if applicable, the Senior Regional Manager. In their absence, report to the General Manager.
3. Foster a collaborative sales culture through Together-In-Growth (TIG) and Shared Lead initiatives.
4. Assist in the onboarding of new accounts as directed by management.
5. Manage daily operations of customer service programs in the region.
6. Conduct quarterly visits to all required customers to assess growth and service opportunities.
7. Ensure RSRs address and resolve service requests promptly.
8. Set clear service expectations and exemplify them.
9. Dedicate 60% of time to traveling with service professionals, observing operations, and visiting customer sites.
10. Proactively follow up on at-risk accounts and swiftly resolve service issues.
11. Negotiate and secure renewal contracts with existing clients to maintain pricing and profitability.
12. Recruit, select, and onboard Route Sales personnel.
13. Hold weekly in-person meetings with each RSR to discuss trends, performance, coaching, and improvement opportunities.
14. Provide training to meet customer retention and service objectives.
15. Maintain regular communication with RSRs to address pending matters for timely resolution.
16. Attend meetings and complete necessary administrative tasks to enhance customer satisfaction.
17. Coordinate collections for accounts receivable.
18. Uphold and manage merchandise control protocols.
19. Promote a culture of safety.
20. Investigate and report all accidents or incidents within 24 hours of notification.

Knowledge, Skills, and Abilities:
Demonstrated ability to effectively collaborate with various organizational functions.
Strong interpersonal, analytical, communication, and customer service skills.
Proficient in computer applications, including MS Office.
Preferred experience in sales functions.
Considerable skills in management, human relations, and communication.

Working Environment/Safety Requirements:


Most of the time will involve driving a personal vehicle or company step-van to engage with customers and supervise employees in the assigned service area.

Customer visits may necessitate walking, climbing stairs, pushing/pulling carts, and exposure to varying weather conditions.
Must be capable of frequently lifting and maneuvering up to 50 pounds and occasionally up to 100 pounds.
Time will also be spent in an office environment, with exposure to loading docks, production, and warehouse areas.

Experience/Qualifications:
High school diploma or equivalent; Bachelor's degree in a related field preferred or equivalent experience.
Two years of experience in service and route-based industries, with a proven track record of growing customer accounts.
Preferred experience with profit and loss accountability and/or contract-managed services.
Significant customer interaction and service experience.
Preferred experience in production planning, maintenance, or warehouse operations.

License Requirements/Certifications:
Valid driver's license.
Automobile insurance on personal vehicle.
Successful completion of background checks, motor vehicle record checks, and drug screening.
Open to relocation for career advancement opportunities.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

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