Senior Customer Success Manager

2 weeks ago

Atlanta, Georgia, United States Endeavor Full time
{"title": "Customer Success Manager", "description": "Key Responsibilities

As a Customer Success Manager at FinQuery, you will be responsible for owning and deepening client relationships with our top-tier accounts. Your primary goal will be to ensure customer retention and growth through proactive advising, relationship management, and data-driven decision making.

Key Skills and Experience
  • 4-year degree or equivalent experience
  • 5+ years customer success or account management experience in SaaS or software company
  • Experience in creating success plans and utilizing data to identify customer health
  • Strong written and verbal communication skills with a passion for delivering an excellent customer experience
  • Strong organizational skills and excellent attention to detail
  • Demonstrated ability to build and maintain relationships with customers
  • Professional presence with ability to listen to, understand and present to customers
  • Ability to understand customer's business needs and how those connect back to product value
  • Skilled in developing and implementing contract strategies to align with business objectives and owning negotiations during renewal discussions with the customer
  • Ability to recognize upsell and expansion opportunities when speaking to customers
  • Experience mentoring and training team members
  • Advanced knowledge working in G-Suite, Salesforce, and/or Churnzero
What We Offer
  • Flexible PTO (including 11 holidays and your birthday off)
  • 401(k) plan with employer matching
  • Great health benefits with multiple plan option
  • Option to choose between in office, fully remote, or a hybrid work environment for all employees
  • Sabbatical program (4 weeks after 5 years of service)
  • Casual dress environment (when in office)
  • Catered lunches every Tuesday and Thursday
  • Company events each quarter
  • Signing stipend for a work-from-home setup
  • Free gym membership at our office
  • Annual employee development program stipend of $2,000 for each employee
  • Flexible parental leave with 10 weeks paid leave for ALL new parents
  • Fertility/adoption assistance
  • Annual tutoring stipend for your children
  • Mentorship program available immediately
  • Regular team outings
  • Advancement opportunities based on results, not politics
  • Culture that emphasizes inclusiveness driven by our REDI Committee
About Us

FinQuery is an innovative contract & spend intelligence company whose solutions are used by over 7,000 organizations worldwide. Our platform provides our customers with unprecedented insight that drives informed decisions on their largest areas of spend and allows organizations to solve problems that matter for their business.

", "lang_code": "en-US"}

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