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Senior Customer Success Manager

2 months ago

Atlanta, Georgia, United States Manhattan Associates Full time
{"h1": "Customer Success Manager Role", "p": "At Manhattan Associates, we're committed to delivering exceptional supply chain commerce technology that positively impacts how people work, shop, and live. As a Customer Success Manager, you'll play a critical role in ensuring our customers achieve maximum business value from our solutions.

Your primary responsibility will be to provide leadership and direction to ensure the customer's success, focusing on operational KPIs, customer satisfaction, and efficient use of internal resources. You'll establish strong relationships with senior customer contacts, orchestrate the balance between customer needs and Manhattan's fiscal responsibilities, and participate in the execution of information technology solutions projects.

Key Responsibilities:

* Develop and maintain relationships with senior customer contacts at the corporate and site level
* Participate in the execution and completion of information technology solutions projects
* Assume responsibility for overall success of post-implementation support and service of customers in CSO
* Maintain ongoing open communication with key customer contacts to ensure satisfaction with support and operational improvements services
* Compile and report out on ROI of completed Operational Improvement Projects

Requirements:

* Four-year bachelor's or foreign equivalent degree in computer science, engineering, business, or related field
* 2 years of experience developing, supporting, or implementing application software
* 1 year of experience with database troubleshooting or developing in SQL or related relational database
* Requires up to 50% travel

Preferred Skills:

* Strong written and oral communication skills
* Ability to communicate with internal and external C-level Executives
* Skilled at analytical problem solving
* Ability to influence/control dynamic situations
* Strong focus on leadership, processes, client management, and client satisfaction
* Basic knowledge of operational flow of a DC
* Committed to diversity and inclusion

At Manhattan Associates, we're proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran.

We're committed to creating a workplace that's inclusive, diverse, and welcoming to all. If you're passionate about supply chain commerce technology and want to make a meaningful impact, we encourage you to apply for this exciting opportunity.

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