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Senior Customer Success Manager
2 months ago
At Manhattan Associates, we're committed to empowering our customers to achieve their full potential. As a Customer Success Manager, you'll play a critical role in ensuring the success of our customers in the CSO division. Your primary responsibility will be to provide leadership and direction to ensure customers are obtaining maximum business benefit from our products. You'll develop and maintain relationships with senior customer contacts, participate in the execution of information technology solutions projects, and assume responsibility for overall success of post-implementation support and service. You'll also maintain ongoing open communication with key customer contacts to ensure they're satisfied with the support and operational improvements services being delivered. Key responsibilities include:
* Orchestrate the balance between customer needs and Manhattan's fiscal responsibilities
* Develop and maintain relationships with senior customer contacts at the corporate and site level
* Participate in the execution and completion of information technology solutions projects
* Have working knowledge of budgets, labor planning/resourcing, and coordination of activities between client and company personnel
* Maintain ongoing open communication with key customer contacts
Requirements include:
* Four-year bachelor's or foreign equivalent degree in computer science, engineering, business, or related field
* 2 years of experience developing, supporting, or implementing application software
* 1 year of experience with database troubleshooting or developing in SQL or related relational database
* Requires up to 50% travel
Preferred skills include:
* Strong written and oral communication skills; ability to communicate with internal and external C-level Executives
* Skilled at analytical, problem solving
* Has ability to influence / control dynamic situations
* Strong focus on leadership, processes, client management and client satisfaction
* Basic knowledge of operational flow of a DC
At Manhattan, we're committed to diversity and inclusion. We believe that our team members' backgrounds, experiences, and perspectives add to our unique culture. We're an Equal Employment Opportunity Employer and welcome applicants from all backgrounds.
