Director of Customer Services
4 weeks ago
Join BARTCA as a Director of Customer Services and take on a challenging role that requires strategic thinking, leadership, and a passion for delivering exceptional customer experiences.
Job SummaryWe are seeking a highly experienced and skilled Director of Customer Services to lead our customer service team. As a key member of our leadership team, you will be responsible for developing and implementing strategies to improve customer satisfaction, loyalty, and retention. You will also oversee the day-to-day operations of our customer service department, ensuring that our customers receive the highest level of service and support.
Key Responsibilities- Develop and implement customer service strategies to improve customer satisfaction and loyalty
- Lead and manage a team of customer service representatives to ensure excellent customer service delivery
- Oversee the day-to-day operations of the customer service department, including customer complaints and feedback
- Collaborate with other departments to ensure seamless customer service delivery
- Develop and manage customer service metrics and reports to measure performance
- Stay up-to-date with industry trends and best practices in customer service
- 7+ years of experience in customer service management, preferably in a transportation or public sector organization
- Proven track record of improving customer satisfaction and loyalty
- Strong leadership and management skills, with experience in leading and developing high-performing teams
- Excellent communication and interpersonal skills, with the ability to work with diverse stakeholders
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
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Customer Service Director
4 weeks ago
San Francisco, California, United States BARTCA Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Director to lead our Customer Services Department. The ideal candidate will have a proven track record of delivering exceptional customer service and experience in managing a team of customer service professionals.The Customer Service Director will be responsible for developing and...
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Customer Service Director
3 weeks ago
San Francisco, California, United States BARTCA Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Director to lead our customer service team at BARTCA. The ideal candidate will have a proven track record of delivering exceptional customer service and driving business growth.Key ResponsibilitiesDevelop and implement customer service strategies to drive business growth and improve...
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Director of Customer Retention
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Customer Service Director
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Service Department Director
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Service Department Director
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Director of Family and Community Services
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Director of Customer Engagement
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Director of Customer Engagement
3 weeks ago
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Regional Service Director
3 weeks ago
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San Francisco, California, United States Larkin Street Youth Services Full timeJob OverviewLarkin Street Youth Services is seeking a highly skilled and compassionate Division Director of Client and Clinical Services to lead our team in providing exceptional care and support to young adults experiencing homelessness.As a key member of our leadership team, you will be responsible for overseeing the implementation of our client care...
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Nursing Director, Clinical Research Services
3 weeks ago
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Director of Home Care Services
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San Francisco, California, United States Jewish Family and Children's Services Full timeDirector of Home Care Job DescriptionJewish Family and Children's Services is seeking a highly skilled and experienced Director of Home Care to lead our Home Care program. The successful candidate will be responsible for delivering high-quality home care services to older adults, ensuring regulatory compliance, and driving program growth.Key...
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Customer Marketing Director
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Customer Success Director
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San Francisco, California, United States Cynch AI Full timeAbout Cynch AICynch AI is a fast-growing AI startup on a mission to empower small businesses. We combine reasoning, machine learning, and generative AI to help business owners make better financial decisions.Job DescriptionWe are seeking a highly skilled Client Success Director to join our team. As a key member of our client success team, you will be...
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Deputy Director, Division of Emergency Services
3 weeks ago
San Francisco, California, United States City and County of San Francisco Full timeJob SummaryThe Deputy Director of the Division of Emergency Services reports to the Executive Director of the San Francisco Department of Emergency Management. This position oversees the development of strategic plans and interim goals, establishes policies and determines priorities, and directs the allocation of resources to achieve timely outcomes and...
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Senior Web Services Director
3 weeks ago
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Director of Customer Engagement
3 weeks ago
San Diego, California, United States RM Advisory Services LLC Full timeJob SummaryAs a key member of the RM Advisory Services LLC team, the Director of Customer Engagement will provide strategic leadership to teams responsible for end-to-end consumer experiences. This role will lead contact center and adjacent teams, including Inside Sales and Customer Support, to deliver revenue and profit growth, high levels of customer...
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San Francisco, California, United States Wu Yee Children's Services Full timeJob SummaryWe are seeking a highly skilled and experienced Associate Director, Family and Community Services to join our team at Wu Yee Children's Services. The successful candidate will be responsible for leading the Family and Community Services Department, implementing high-quality content area systems, and ensuring compliance with regulatory requirements...