Director of Customer Services
3 days ago
Join BARTCA as a Director of Customer Services and take on a challenging role that requires strategic thinking, leadership, and a passion for delivering exceptional customer experiences.
Job SummaryWe are seeking a highly experienced and skilled Director of Customer Services to lead our customer service team. As a key member of our leadership team, you will be responsible for developing and implementing strategies to improve customer satisfaction, loyalty, and retention. You will also oversee the day-to-day operations of our customer service department, ensuring that our customers receive the highest level of service and support.
Key Responsibilities- Develop and implement customer service strategies to improve customer satisfaction and loyalty
- Lead and manage a team of customer service representatives to ensure excellent customer service delivery
- Oversee the day-to-day operations of the customer service department, including customer complaints and feedback
- Collaborate with other departments to ensure seamless customer service delivery
- Develop and manage customer service metrics and reports to measure performance
- Stay up-to-date with industry trends and best practices in customer service
- 7+ years of experience in customer service management, preferably in a transportation or public sector organization
- Proven track record of improving customer satisfaction and loyalty
- Strong leadership and management skills, with experience in leading and developing high-performing teams
- Excellent communication and interpersonal skills, with the ability to work with diverse stakeholders
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
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Director of Customer Growth
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Customer Service Director
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Customer Service Director
3 days ago
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Customer Experience Director
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Customer Experience Director
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Director of Customer Growth
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Service Director
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Director of Customer Engagement
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Medical Staff Services Director
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Customer Service Director
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Director of Customer Marketing
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Cardiovascular Director
4 days ago
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Customer Service Representative
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Customer Service Representative
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