Senior Director of Community Services

3 days ago


San Francisco, California, United States Town of Jupiter Full time
About the Role

We are seeking a highly skilled and experienced Senior Director, Community Services to lead our Department of Parks and Recreation in the development and delivery of Town-wide recreation and leisure programs. This is a key leadership position that requires a strong vision for community engagement and a proven track record of successful program management.

Key Responsibilities
  • Provide leadership and direction to the Department of Parks and Recreation, including development, administration, and management of personnel, programs, and budget.
  • Establish and implement long and short-term plans, goals, and objectives for the department, aligning with the Town Council's strategic initiatives and priorities.
  • Lead teams and resources through the process of developing plans and meeting deliverables on assigned strategic initiatives, contributing to multi-departmental initiatives.
  • Develop strategies and plans to continuously improve service delivery, programming, and facility portfolio, aligning programs and services with park and facility portfolio to deliver end-to-end solutions for the community's recreation and leisure needs.
  • Establish a culture of customer and community service, responsiveness, and timeliness, developing strategies for programs and facilities based on community input, trend data, and customer needs.
  • Align departmental goals with community needs using data-driven strategies, customer feedback, and trend analysis.
  • Provide leadership in business, financial management, marketing, and public policy aspects of service delivery, ensuring compliance with best practices and operational standards.
  • Oversee the department's annual budget, ensuring the optimal allocation of funds, personnel, materials, facilities, and time, while directing business and financial operations to achieve strategic objectives.
  • Oversee the preparation and administration of contracts, requests for proposals (RFPs), and developer agreements for park and recreational projects, including supervising assigned capital and construction projects.
  • Ensure compliance with all applicable codes, laws, rules, regulations, and safety standards.
  • Manage all aspects of the Parks and Recreation Incident Command Structure (ICS) for significant storms and incidents.
  • Collaborate with Community Relations on public relations activities, providing information to the community and the media regarding recreation programs, activities, and facilities, participating in meetings with sports associations, athletic organizations, civic groups, homeowner associations, neighborhood groups, citizen advisory groups or other community organizations, conducting media interviews as needed, responding to questions or complaints, researching problems and initiating problem resolution.
  • Collaborate with Town officials, Town departments, employees, volunteers, consultants, contractors, vendors, government agencies, community organizations, sports officials, program participants, to coordinate activities, assess project status, exchange information, resolve issues, collaborate on projects and provide guidance.
  • Prepare and present agenda items for Town Council meetings, reviewing department operations and resolving issues.
  • Attend meetings, serve on committees, and make speeches or presentations as needed.
  • Remain informed on trends and advancements in parks, recreational programs, and community services by maintaining professional affiliations and attending relevant workshops and training sessions.
  • Maintain a comprehensive, current knowledge of applicable laws/regulations; maintain an awareness of municipal government trends, parks and recreational programs, maintenance strategies, trends, and advances in the profession; read professional literature; maintain professional affiliations; attend conferences, seminars, workshops, and training sessions as appropriate.
Requirements
  • Bachelor's degree in Parks and Recreation or Leisure Services Administration, Physical Education, Public Administration, or a closely related field required.
  • A minimum of seven (7) years of previous experience in progressively responsible recreational/athletic program management, parks/recreational facility operations, budget and personnel management, and strategic planning is required.
  • Must have excellent organizational, oral, and written communication skills and the ability to work with both internal and external individuals and/or organizations.
  • Must be able to effectively lead a team in accomplishing shared objectives and goals.
  • A comparable amount of training, education, or experience can be substituted for the education requirement.
  • A valid Florida driver's license is required. For application purposes, a valid driver's license from any state (equivalent to a State of Florida Class E) may be utilized, and the ability to obtain the State of Florida license within thirty (30) days from the date of employment is required.
Preferred Qualifications
  • Master's degree in Parks and Recreation or Leisure Services Administration, Physical Education, Public Administration, or a closely related field required.
  • Certified Park and Recreation Professional certification by the National Recreation and Park Association.
  • Certified Park and Recreation Executive certification by the National Recreation and Park Association.


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