Service Director

3 weeks ago


San Francisco, California, United States Swickard Auto Group Full time
Service Manager Job Description

At Swickard Auto Group, we're seeking a highly skilled Service Manager to optimize our service department's performance and deliver exceptional customer experiences. As a key member of our team, you'll be responsible for driving sales and profit objectives, maintaining good employee relationships, and ensuring seamless service delivery.

Key Responsibilities:
  • Conduct daily one-on-one client status meetings with each ASM to identify potential service issues
  • Monitor automotive repair and maintenance to prevent operational delays
  • Work with the service director to set departmental objectives
  • Recruit, interview, and train service staff
  • Staff technical teams relative to production requirements
  • Maintain daily sales and production records as prescribed by management
  • Review and evaluate service sales performance
  • Remain current on new products and changes to existing products
  • Maintain department finances within parameters established by management
  • Assure proper repair-order flow to maximize productivity
  • Monitor all warranty activity to ensure compliance with policies and procedures
  • Adhere to the dealership's client vehicle care and operation policy
  • Administer payroll for service staff in cooperation with the payroll department, securing approval from the service director and general manager
  • Enforce OSHA requirements, procedures, and regulations
  • Conduct performance evaluations
  • Participate in operational planning
  • Maintain the facility and equipment
  • Conduct weekly department meetings and attend weekly manager meetings
Requirements:
  • Minimum 2+ years of Service Management experience
  • Excellent leadership skills with a passion for developing employees
  • Highline experience is a plus
  • Strong organizational skills with a keen attention to detail and commitment to solving complex problems
  • Strong written and verbal communication skills
  • Knowledge of inventory control and management
  • Unwavering commitment to ethical business practices
  • Understands, keeps abreast of, and complies with federal, state and local regulations
Benefits:
  • Ongoing training and support
  • Opportunities for continued personal and professional growth
  • We are an equal opportunity employer and value diversity, inclusion, and belonging at our company
  • Competitive benefits package


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