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Senior Customer Insights Manager
2 months ago
Position Overview:
AWS is in search of a strategic and customer-focused Senior Market Research Manager to spearhead insights that will influence our future product development and market entry strategies.
Key Responsibilities:
In this essential role, you will:
- Develop and implement a comprehensive research strategy that aligns with AWS's product and marketing goals.
- Collaborate with cross-functional teams to establish research objectives, methodologies, and sampling strategies.
- Analyze various data sets to extract insights that provide strategic direction.
- Create compelling narratives that simplify complex insights and effectively communicate research findings and recommendations.
- Design and execute both quantitative and qualitative research tools, including surveys and discussion guides.
- Engage in hands-on development of online surveys and facilitate interviews and group discussions.
- Manage vendor relationships to cultivate a top-tier ecosystem of research partners that support our initiatives.
About the Team:
AWS values diverse experiences and encourages candidates from various backgrounds to apply, even if they do not meet all qualifications listed.
Why Choose AWS?
Amazon Web Services (AWS) stands as the most comprehensive and widely adopted cloud platform globally. We have pioneered cloud computing and continue to innovate, earning the trust of customers ranging from successful startups to Global 500 companies.
Inclusive Team Culture:
At AWS, we prioritize learning and curiosity. Our employee-led affinity groups promote an inclusive culture that celebrates our differences. We host ongoing events and learning experiences to inspire continuous growth and embrace uniqueness.
Mentorship & Career Development:
We are committed to raising our performance standards and becoming Earth's Best Employer. You will find abundant resources for knowledge-sharing, mentorship, and career advancement.
Work-Life Balance:
We believe in achieving work-life harmony. Success at work should not come at the expense of personal sacrifices, which is why we strive for flexibility in our work culture.
Basic Qualifications:
- 7+ years of experience in market research and analytics, preferably within the technology sector.
- Bachelor's or advanced degree in business, mathematics, or related fields.
- Proven expertise in both quantitative and qualitative research methodologies.
- Exceptional storytelling and communication skills, capable of distilling complex data into actionable insights.
- Strong analytical and problem-solving abilities.
- Excellent project management skills, with the capacity to handle multiple initiatives simultaneously.
- A natural curiosity and eagerness to learn.
Preferred Qualifications:
- Experience in researching emerging technologies.
- Background in business-to-business (B2B) research.
- Familiarity with product research.
- Experience in international research.
- Exposure to both client-side and vendor-side research roles.
- Analytical skills with a focus on statistical modeling.
- Advanced and relevant education.
Amazon is dedicated to fostering a diverse and inclusive workplace.
