Banking Customer Service Representative
4 weeks ago
Key Responsibilities:
- Provide timely and accurate responses to customer inquiries in a professional and energetic manner, adhering to the company's Customer Experience Guide
- Deliver exceptional service to customers by going above and beyond to resolve their issues and concerns
- Offer first call resolution by identifying the topic and type of assistance the caller needs and providing clarifying questions
- Identify and offer customers the products and services they need and want to succeed financially
- Guide and educate customers about the fundamentals and benefits of products being serviced or offered
- Meet and/or exceed established team goals for quality and productivity
- Recognize and escalate issues that negatively impact the customer experience through the appropriate channel
Requirements:
- Associate or bachelor's degree
- Customer Support Center experience
- General banking industry business knowledge
- A plus - Bilingual in English and Spanish, with the ability to read, write, and speak both languages without limitation or assistance
- 2+ years of customer service experience
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