Patient Service Representative
4 days ago
Job Summary:
Select Physical Therapy is seeking a highly skilled and detail-oriented Patient Service Representative to join our team. As a Patient Service Representative, you will be the first point of contact for patients and will be responsible for providing exceptional customer service, managing patient records, and ensuring a smooth and efficient experience for all patients.
Key Responsibilities:
- Greet patients and families, register new patients, and provide information about what to expect during their visit
- Schedule patient appointments in person or over the phone
- Communicate with patients, providers, and coworkers to ensure accurate and timely information
- Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications
- Provide patients with pertinent information about their next appointment as they check out
- Respond to requests for information from patients, providers, and coworkers
Requirements:
- High School Diploma or GED required
- 1 Year of Medical Office Experience
- Insurance Verification Experience
- Bilingual preferred
- Health Care Experience preferred
Physical Requirements:
- Ability to walk, stand, bend, and reach consistently throughout a work day/shift
- Appropriate manual dexterity to enable typing (including 10-key) throughout a work day/shift
- Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
- Ability to carry office supplies up to 10lbs
- Visual acuity (near and distant) sufficient to maintain accurate records, recognize people, and understand written direction
- Ability to speak and hear sufficiently to understand and give directions
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