Patient Service Representative

4 days ago


Monrovia California, United States Select Physical Therapy Full time

Job Summary:

Select Physical Therapy is seeking a highly skilled and detail-oriented Patient Service Representative to join our team. As a Patient Service Representative, you will be the first point of contact for patients and will be responsible for providing exceptional customer service, managing patient records, and ensuring a smooth and efficient experience for all patients.

Key Responsibilities:

  • Greet patients and families, register new patients, and provide information about what to expect during their visit
  • Schedule patient appointments in person or over the phone
  • Communicate with patients, providers, and coworkers to ensure accurate and timely information
  • Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications
  • Provide patients with pertinent information about their next appointment as they check out
  • Respond to requests for information from patients, providers, and coworkers

Requirements:

  • High School Diploma or GED required
  • 1 Year of Medical Office Experience
  • Insurance Verification Experience
  • Bilingual preferred
  • Health Care Experience preferred

Physical Requirements:

  • Ability to walk, stand, bend, and reach consistently throughout a work day/shift
  • Appropriate manual dexterity to enable typing (including 10-key) throughout a work day/shift
  • Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
  • Ability to carry office supplies up to 10lbs
  • Visual acuity (near and distant) sufficient to maintain accurate records, recognize people, and understand written direction
  • Ability to speak and hear sufficiently to understand and give directions


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