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Patient Service Representative
2 months ago
We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at PDS Health. As a key member of our front office staff, you will play a vital role in ensuring the smooth operation of our practice.
Key Responsibilities- Modeling Company Culture: Demonstrate a warm and approachable demeanor to each patient, consistently providing a Perfect Patient Experience (PPE) and creating Patients for Life (PFL).
- Scheduling Appointments: Schedule appointments that result in each healthcare provider having a smooth, productive day.
- Front Office Operations: Ensure that all tasks on the front office checklist are completed daily, including posting payments to patient accounts in accordance with Company policies.
- Patient Communication: Interact and communicate with patients and guests in the reception area during their wait time, answering telephones in a timely manner and handling all calls with efficiency and thoroughness.
- Practice Management: Subject Matter Expert in practice management system with regards to patient registration, e-check in, ensuring account information is accurate and up to date for each visit.
- Team Collaboration: Active participant in daily morning huddles, monthly team meetings, and any other meetings as required.
- Compliance and Confidentiality: Ensure Compliance with Company policies, as well as State, Federal, and other regulatory bodies, and maintain extreme confidentiality with patient records.
- Education: High School Diploma or general education degree (GED).
- Preferred Qualifications: Prior course work or on-the-job training in the fields of dentistry, insurance, or business.
- Skills and Abilities: Knowledge of office practices, technology applications, and patient insurances; results-oriented; patient advocate; process-focused operator; financial acumen; influencer; self-motivated, reliable individual capable of working independently as well as part of a team.
- Competitive Salary: $19.00-$26.50 / Hourly.
- Benefits Package: Medical, dental, and vision insurance; paid time off; tuition reimbursement; 401K; paid time to volunteer in your local community.