Customer Service Representative
1 week ago
We are a leading subscription box wine club in America, founded in 1972. Our mission is to provide our customers with the perfect wines at the best prices.
About the RoleWe are seeking a Customer Service Representative with a passion for wine and a willingness to learn about our products and share that knowledge with our customers. As a key member of our team, you will provide exceptional customer service, resolve issues, and help our customers find the perfect wines.
Key Responsibilities- Provide product knowledge and membership information to current and potential customers
- Maintain and update customer accounts to ensure shipments are sent out promptly and correctly
- Field customer questions and resolve problems in a timely and professional manner
- Process customer orders and updates via our website
- Sell and upgrade wine, memberships, and gifts to current and potential customers
- 1 year of proven customer support and sales experience
- Established track record of reliability and good attendance
- Strong communication and interpersonal skills
- Ability to work a flexible schedule, including weekends during peak seasons
- Must be 21 years of age or older
- High School Diploma (some college preferred)
We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
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