Customer Service Representative

1 week ago


Monrovia, California, United States Wine of the Month Club Full time
About Wine of the Month Club

We are a leading subscription box wine club in America, founded in 1972. Our mission is to provide our customers with the perfect wines at the best prices.

About the Role

We are seeking a Customer Service Representative with a passion for wine and a willingness to learn about our products and share that knowledge with our customers. As a key member of our team, you will provide exceptional customer service, resolve issues, and help our customers find the perfect wines.

Key Responsibilities
  • Provide product knowledge and membership information to current and potential customers
  • Maintain and update customer accounts to ensure shipments are sent out promptly and correctly
  • Field customer questions and resolve problems in a timely and professional manner
  • Process customer orders and updates via our website
  • Sell and upgrade wine, memberships, and gifts to current and potential customers
Requirements
  • 1 year of proven customer support and sales experience
  • Established track record of reliability and good attendance
  • Strong communication and interpersonal skills
  • Ability to work a flexible schedule, including weekends during peak seasons
  • Must be 21 years of age or older
  • High School Diploma (some college preferred)
What We Offer

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.



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