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Technical Support Specialist
2 months ago
OVERVIEW:
Quantum Research International, Inc. specializes in delivering comprehensive services and products to national defense, federal civilian sectors, and various industries. Our expertise spans several key domains, including: 1) Cybersecurity and Information Operations; 2) Space Operations and Control; 3) Aviation Systems; 4) Ground, Air, and Missile Defense, and Fires Support Systems; 5) Intelligence Programs Support; 6) Experimentation and Testing; 7) Program Management; and 8) Audio/Visual Technology Applications. While our corporate headquarters is situated in Huntsville, AL, we actively recruit for positions across the nation and internationally, ensuring high-quality support to the U.S. Government and our Nation's Warfighters.
MISSION
Quantum Research International is in search of a Tier 2/3 Help Desk Technician/Systems Administrator to provide essential support to our Corporate Office, CAOC, and Cyber Operations Center.
RESPONSIBILITIES:
- Manage tasks related to help desk operations, desktop support, and basic systems administration, utilizing a setup that includes Windows 10/11, M365, and VMware virtualization.
- Handle daily end-user support inquiries through phone or in-person interactions.
- Oversee the imaging and installation of desktop and laptop systems, including the backup and restoration of user profiles.
- Administer user accounts in Active Directory.
- Set up Polycom VOIP users and ensure the installation, maintenance, configuration, and integrity of server hardware and software.
- Implement operating system enhancements to boost system reliability and performance.
- Develop and advocate for standard operating procedures.
- Maintain a comprehensive database/library of hardware and software configurations, along with all supporting documentation.
REQUIRED SKILLS AND QUALIFICATIONS:
- 2 to 5 years of experience in Help Desk/Desktop support and 1 to 2 years in Systems Administration.
- An Associate's degree in an IT-related field is preferred, although 3 years of proven experience and relevant IT certifications may be accepted in lieu of a degree. A Bachelor's degree in IT/CIS is preferred.
- Strong communication skills to interact with internal and external customers in a professional manner.
- Ability to frequently move, install, and troubleshoot computers, equipment, printers, and monitors as required.
- Eligibility to obtain and maintain a DoD security clearance, with a current clearance being advantageous.
DESIRED SKILLS AND QUALIFICATIONS:
- Proficiency in Windows-related tasks, including:
- PXE boot processes
- Windows imaging using WinPE
- Windows inventory management
- DNS and DHCP scope management
- Active Directory Group Policy Objects (GPO)
- M365 administration
- Server and network monitoring
- Preferred certifications include: CompTIA A+, CompTIA Security+, CompTIA Network+, CompTIA Server+, MCSA/MCSE.
Equal Opportunity Employer/Affirmative Action Employer M/F/D/V:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law. *Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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