Technology Support Professional

1 week ago


Huntsville, Alabama, United States CCS Global Tech Full time
IT Specialist

CCS Global Tech is seeking a highly skilled IT Specialist to play a critical role in ensuring the smooth operation of our technology infrastructure.

As an IT Specialist, you will be responsible for installing, maintaining, and troubleshooting desktops, laptops, and peripherals in a fast-paced environment.

Key Responsibilities:

  • Install and configure desktops, laptops, and peripherals in a networked, classified, and unclassified environment, ensuring seamless integration with existing systems.
  • Detect and diagnose software and hardware failures and provide prompt technical solutions to users, minimizing downtime and ensuring business continuity.
  • Provide technical guidance and support to users on the use of desktop and laptop hardware and software, enhancing their productivity and efficiency.
  • Analyze and assess customer service requests and provide timely and effective technical solutions, ensuring customer satisfaction and loyalty.
  • Conduct IT audits to ensure compliance with policies and procedures, identifying areas for improvement and implementing corrective actions.
  • Prepare progress reports and submit to team leads as required, providing visibility into project status and outcomes.
  • Utilize trouble-ticketing software to manage and resolve technical issues, streamlining the support process and improving user experience.
  • Identify and document areas for process improvements to enhance efficiency and effectiveness, contributing to the continuous improvement of IT services.
  • Communicate effectively with users through various channels, including in-person meetings and written documentation, ensuring clear understanding of technical solutions and requirements.
  • Prepare equipment for reuse or surplus and ensure proper disposal, adhering to company policies and environmental regulations.
  • Provide technical support to customers at remote locations as required, demonstrating flexibility and adaptability in a dynamic environment.
  • Perform software and hardware upgrades and installations involving multiple devices, ensuring smooth transitions and minimal disruption to business operations.
  • Coordinate IT equipment moves to support office relocations and new building openings, ensuring seamless transitions and minimal downtime.


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