Customer Service Supervisor
3 weeks ago
LeanTeq Co. S.a r.l., Taiwan Branch 盧森堡商濂達科技股份有限公司台灣分公司 is seeking a highly skilled Customer Service Supervisor to join our team in the semiconductor industry.
Job Summary:The Customer Service Supervisor will be responsible for supervising a team of customer service representatives, managing daily workload, and ensuring required service and quality levels are attained. The ideal candidate will have a strong background in customer service, manufacturing, and supervisory experience.
Key Responsibilities:- Update open order reports with accurate and detailed information, including status, completion date, and provide ship dates to customers.
- Maintain part tracking systems, including part and kit creation, DMR release, PO update, and serial number update.
- Work with outside vendors for case repair, requesting pick-ups and following up on delivery schedules to ensure alignment with ship dates to customers.
- Handle core accounting functions, working with division and headquarters teams to load data into accounting systems.
- Work closely with internal teams to fulfill customer expedite requests.
- Provide quotes to customers, ensuring no discrepancies between customer POs and quotes.
- Accept POs, print PTNs on customer portals.
- Coordinate pickups with carriers.
- Drive a culture of working closely with customers to build relationships and enhance long-term growth.
- Bachelor's degree in business management or related field.
- 3-5 years of related experience, or equivalent combination of education and experience in a high-pace manufacturing environment.
- Experience in a semi-conducted environment preferred.
- Ability to build relationships with others, lead and direct the work of others, and themselves.
- Excellent verbal and written communication skills, with the ability to effectively present information to customers and management.
- Proficient in Microsoft Office Suite, knowledge of ERP systems.
- 401(k) matching.
- Dental insurance.
- Health insurance.
- Paid time off.
- Vision insurance.
LeanTeq Co. S.a r.l., Taiwan Branch 盧森堡商濂達科技股份有限公司台灣分公司 is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.
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