Supervisor Outlet

As a Supervisor Outlet at Kate Spade, you will be responsible for leading a team of sales associates to achieve sales goals and provide exceptional customer service. Your expertise in retail will drive business initiatives that attract new customers and build repeat business.

• Develop business driving initiatives with the Store Manager to build repeat business or attract new customers.
• Communicate and achieve store productivity targets, including sales per hour, adt, upt, and capture rate.
• Ensure all associates complete the sales training program and develop strong product knowledge across all categories.
• Model and supervise the selling environment, providing consistent coaching on sales training to ensure the highest level of customer service and sales.

• Achieve personal sales goals and educate the team on sales plans, personal sales goals, store stats, and drive them to achieve these goals.
• Ensure the highest level of service is provided to all customers through extensive product knowledge and the completion of product profiles.
• Foster a team environment by creating a fun, competitive, inviting atmosphere.

• Understand and communicate the Kate Spade brand aesthetic, brand philosophy, and lifestyle to the sales team and customers.
• Ensure brand and operating standards are met to support brand consistency.
• Ensure store presentation standards are achieved and maintained.

• Perform and supervise store opening and closing procedures, including counting register funds, completing bank deposits, opening and closing registers, and securing the facility.
• Accurately process all POS transactions and inventory functions, such as transfers, receiving, FedEx shipments, repairs, and damages, to maintain inventory integrity.
• Adhere to Kate Spade loss prevention policies and operational procedures.

The ideal candidate will possess strong written and verbal communication skills, be detail-oriented, and have a proactive ability to multitask and prioritize. A minimum of 2-3 years' experience in luxury goods or a comparable retail environment is required, with a college degree preferred. Prior luxury goods experience is also preferred.

Physical requirements include being available to work the store schedule, as needed, including evenings and weekends, standing for extended periods, safely lifting boxes up to 40 pounds, and being comfortable climbing ladders.

Kate Spade is an equal opportunity and affirmative action employer, and we pride ourselves on hiring and developing the best people. All employment decisions are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.