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Customer Experience Supervisor

2 months ago

Milpitas, California, United States Marshalls Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Experience Supervisor to join our team at Marshalls. As a key member of our store leadership team, you will be responsible for promoting an exceptional customer experience, leading a team of Associates, and driving sales growth.

Key Responsibilities
  • Lead by example, demonstrating outstanding customer service and promoting a positive internal and external customer experience
  • Oversee a team of Associates, providing guidance, training, and coaching to ensure excellent customer service and sales results
  • Assign registers, support POS coverage needs, and coordinate breaks for all Associates
  • Address customer concerns and issues promptly, ensuring a positive customer experience
  • Communicate effectively with management and Associates, prioritizing tasks and providing progress updates
  • Partner with Management on Associate training needs to increase effectiveness
  • Ensure adherence to all labor laws, policies, and procedures
Requirements
  • Available to work a flexible schedule, including nights and weekends
  • Strong understanding of merchandising techniques and ability to multitask
  • Excellent communication and organizational skills with attention to detail
  • Able to respond appropriately to changes in direction or unexpected situations
  • Team player, working effectively with peers and supervisors
  • Able to train others and demonstrate leadership skills
Benefits

Marshalls offers a competitive compensation package, including a starting pay range of $18.70 to $19.20 per hour. We also provide a range of benefits, including Associate discount, EAP, smoking cessation, bereavement, 401(k) Associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more.

We are an equal opportunity employer and welcome applications from diverse candidates. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.