Business Customer Care Representative

2 weeks ago


Green Bay, Wisconsin, United States Nsighttel Full time

**Job Summary**

We are seeking a highly skilled Business Customer Care Specialist to join our team at Nsighttel. As a key member of our customer service team, you will be responsible for providing exceptional support to our business customers, ensuring their needs are met and exceeded.

**Key Responsibilities:**

  • Provide proactive customer service activities, including responding to customer inquiries in a timely and courteous manner.
  • Build strong, personalized relationships with our customer base to gain long-term loyalty and financial commitment.
  • Escalate trouble tickets and service order issues to management when warranted.
  • Review sales orders and determine what steps are needed to provision the request.
  • Process orders to and from other carriers, update 911, CNAM, directory, and voice mail accurately.
  • Work closely with other Nsight work groups to ensure orders are processed in a timely manner.
  • Adopt new processes and procedures as deemed necessary by leadership.
  • Process payments and coordinate customer contact regarding IT recurring services.
  • Maintain updated notes and progress in Business Sales Tracker and iVue.
  • Perform additional related duties as requested or required.

**Requirements:**

  • High School Diploma or equivalent; Associate degree or equivalent preferred.
  • At least three years of experience in customer service or the telecommunications field.

**About Nsighttel:**

Nsighttel is an equal opportunity employer. We are committed to providing a diverse and inclusive work environment. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to the Recruiting Manager.



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