Customer Experience Representative

20 hours ago


Green Bay, Wisconsin, United States Fairchild Equipment Full time
About Fairchild Equipment

Fairchild Equipment is a leading material handling dealership in the Midwest, dedicated to providing exceptional customer experiences and driving business growth.

Job Summary

We are seeking a highly motivated and analytical Customer Experience Representative to join our team in Green Bay, Wisconsin. As a key member of our Sales and Marketing team, you will be responsible for managing daily sales leads, nurturing customer relationships, and driving business growth through effective lead generation and customer engagement.

Key Responsibilities
  • Manage and track daily sales leads generated by our marketing efforts
  • Proactively call prospective customers to promote our products and services
  • Develop and maintain strong relationships with potential and current customers
  • Support the sales team with sales-related inquiries and lead qualification
  • Record and update customer information in our CRM system, Salesforce
  • Create and maintain reports for Sales and Marketing management teams
  • Assist with project coordination and provide CRM and software usage assistance as needed
Requirements
  • High school diploma or equivalent required
  • 1+ years of general office experience preferred
  • Experience with CRM systems or Salesforce a plus
  • Strong analytical and organizational skills
  • Excellent written and verbal communication skills
  • Ability to work in a team environment and prioritize tasks
What We Offer
  • Competitive hourly rate: $18.00-$23.00/hour
  • Commission program
  • Opportunities for growth and professional development
Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The worker is required to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.



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