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Customer Service Representative

2 months ago

Green Bay, Wisconsin, United States Security Finance Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, marketing for new and continued customer business, and preparing and processing loans and income tax returns.

Key Responsibilities

  • Provide outstanding customer service both on the phone and in-person.
  • Market for new and continued customer business.
  • Prepare and process loans and income tax returns.

What We Offer

  • TOP-of-the-line training, with pay increase incentives, which includes hands-on and online training.
  • An EXCELLENT benefits bundle that includes medical insurance (minimal cost to the employee), dental, life insurance, short-and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time.
  • Monthly Bonus Potential You have the ability to earn a monthly bonus when your team meets your branch goals.
  • Community Service - As a company, we are pro-active members of the community. We make ongoing contributions to charities, local food banks, educational institutions, and more.
  • Growth Potential We believe in fostering our employees talents and providing a pathway for their individual career story.

About Us

We are a leader in the financial services industry since 1955, and proudly provide easy and safe installment loans and income tax preparation to the communities where we operate. Thanks to our conveniently located branches, we are honored to provide personal service from people our customers know they can trust. At Security Finance, it is about being good members of our community, helping neighbors in times of need, and treating customers with the respect they deserve.

This position will also support offices in the following surrounding cities: Antigo, Appleton, Green Bay, Marinette, Neenah, New London, Oshkosh, Rhinelander, Ripon, Shawano, and Wausau.