Guest Services Coordinator

1 week ago


Charleston, West Virginia, United States Charming Inns Full time

Guest Services Coordinator - Kings Courtyard Inn

Administrative Charleston, South Carolina Minimum Experience Experienced

Charming Inns is dedicated to showcasing the rich culture and hospitality of Charleston. We are looking for a full-time Guest Services Coordinator to join our team at the King Street properties. This role is essential as you will be the first point of contact for our guests, embodying the essence of Southern hospitality.

As a full-time employee (7 am-3 pm), you will be responsible for providing exceptional service while maintaining the high standards of Charming Inns.

Benefits for full-time employees include:

  • Competitive salary
  • Medical, dental, and vision insurance after 60 days
  • Supplemental insurance including long-term and short-term disability
  • Paid holidays after your first 90 days
  • 2 weeks paid vacation after your first year of employment
  • Free parking

Key Responsibilities:

  • Answer incoming phone calls and assist callers with their inquiries or redirect them as necessary.
  • Book room reservations accurately, providing detailed descriptions of room types and rates.
  • Offer recommendations for local dining and attractions, securing tickets and reservations as requested.
  • Manage check-in and check-out procedures for guests.
  • Work collaboratively with bell staff and housekeeping to ensure a seamless guest experience.

Requirements:

  • Outgoing and friendly demeanor with strong attention to detail.
  • Ability to multi-task in a fast-paced environment.
  • Full availability, including weekends and holidays.
  • Previous front desk or concierge experience is required; luxury boutique hotel experience is preferred.
  • High school diploma or equivalent is required.
  • Proficient in Windows computing and multi-line phone systems.

The Charming Inns family of companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.



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