Guest Services Coordinator

2 weeks ago


Charleston, West Virginia, United States Charming Inns Full time

Concierge Services Agent - Charming Inns

Administrative Role

Location: Charleston, South Carolina

Experience Level: Experienced

Compensation: $15.00 per hour

Charming Inns is seeking a dedicated full-time Concierge Services Agent to enhance our esteemed team. As the initial point of contact for our guests, the concierge plays a crucial role in delivering gracious and efficient service, thereby maintaining the exceptional reputation of Charming Inns in hospitality and luxury.

Our establishment embodies a unique fusion of elegance and warmth, rich history, and superior service. We take pride in showcasing the essence of Southern hospitality.

Key Responsibilities:

  • Handle all incoming calls with professionalism, assisting callers or directing them appropriately.
  • Manage room bookings, ensuring accurate descriptions and correct pricing, along with detailed information on amenities.
  • Provide guests with insightful recommendations for local dining and attractions, and facilitate ticketing and reservations as needed.
  • Oversee the check-in and check-out processes for guests, ensuring a smooth experience.
  • Work collaboratively with bell staff and housekeeping to ensure a seamless guest experience.

Qualifications:

  • The ideal candidate should possess a friendly demeanor, attention to detail, and the ability to multitask in a dynamic environment.
  • Availability is required for a flexible schedule, including evenings, weekends, and holidays, to meet business needs.
  • A minimum of two years of experience in front desk or concierge roles is essential, with a preference for candidates with luxury boutique hotel experience.
  • A high school diploma or equivalent is required.
  • Proficiency in Windows operating systems and multi-line phone systems is necessary.

Charming Inns is an equal opportunity employer, committed to fostering a diverse and inclusive workplace.



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