Direct Operations Case Coordinator

4 weeks ago


Charlotte, North Carolina, United States ICF Full time
Job Summary

ICF is seeking a highly skilled Direct Operations Case Coordinator to lead a team of Case Coordinators in providing child welfare-based recommendations for unaccompanied children in Office of Refugee Resettlement (ORR) custody. The successful candidate will have a strong understanding of child welfare best practices and the ability to maintain positive relationships with clients and colleagues.

The Direct Operations Case Coordinator will be responsible for ensuring appropriate Case Coordinator coverage at all provider sites within their assigned geographical area. They will provide guidance and technical assistance related to Case Coordinator duties and ensure all related tasks are completed efficiently and in compliance with program policies and procedures.

The ideal candidate will have a Master's degree in social work or a related field and 5+ years of experience in child welfare, case management, or a related field. They will also have excellent analytical, problem-solving, and decision-making capabilities, as well as strong communication and interpersonal skills.

Key Responsibilities:

  • Ensure appropriate Case Coordinator coverage at all provider sites within their assigned geographical area.
  • Provide guidance and technical assistance related to Case Coordinator duties.
  • Ensure all related tasks are completed efficiently and in compliance with program policies and procedures.
  • Conduct regular site visits at provider sites as part of Case Coordinator oversight.
  • Service as the primary point of contact for government and care provider staff at care provider sites in geographic area of assignment.
  • Elevate operational concerns to ICF project leadership.

Requirements:

  • Master's degree in social work or a related field.
  • 5+ years of experience in child welfare, case management, or a related field.
  • Excellent analytical, problem-solving, and decision-making capabilities.
  • Strong communication and interpersonal skills.
  • English/Spanish bilingual.
  • Tier 2 Security Clearance or the ability to secure such clearance.


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