Technical Support Associate
4 days ago
At Prudential, we're committed to transforming lives through innovation and digital transformation. We're seeking a talented Technical Support Associate to join our team and play a vital role in delivering exceptional technology support to our employees.
About the RoleThis is an exciting opportunity to work with cutting-edge technology and contribute to the growth of our organization. As a Technical Support Associate, you'll be responsible for providing timely and effective technical assistance to employees, resolving moderate technical issues, and ensuring seamless system performance.
Key Responsibilities- Provide technical support via phone, email, or remote access tools
- Resolve technical issues using diagnostic tools and troubleshooting techniques
- Collaborate with internal stakeholders to implement infrastructure solutions and optimize system performance
- Document client inquiries and track status for quality control
- Bachelor's degree in Computer Science, Information Technology, or related field
- 1-2 years of experience in technical support or a related field
- Strong knowledge of computer hardware, software, and networking fundamentals
- Excellent problem-solving and communication skills
- Ability to work in a fast-paced environment and prioritize tasks efficiently
We offer a competitive salary range of $57,900 - $86,100 per year, based on location, experience, and qualifications. Our comprehensive benefits package includes:
- Market-competitive base salaries
- Yearly bonus potential at every level
- Medical, dental, vision, life insurance, and disability insurance
- Paid Time Off (PTO) and leave of absences
- 401(k) plan with company match (up to 4%)
- Company-funded pension plan
- Wellness Programs
- Work/Life Resources
- Education Benefit
- Employee Stock Purchase Plan
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