Technical Support Specialist
6 days ago
At Colorado Natural Gas, we're seeking a skilled Technical Support Analyst I to join our team in Portland, Maine. This is an exciting opportunity to work with a growing natural gas utility company providing safe, reliable, and clean-burning natural gas service to homes and businesses.
About the RoleThis position offers competitive pay, estimated around $60,000 - $80,000 per year, based on industry standards and location. As a Technical Support Analyst I, you'll be responsible for maintaining and supporting SUI systems, technical equipment, and practices. You'll provide excellent in-person and technical support, follow ITIL support practices, maintain SUI IT inventory practices, develop knowledge base articles, and more.
Responsibilities- Desktop/Laptop/iPad/Tablet/Mobile Phone Support and Deployment:
- Hardware support
- Operating systems support
- Troubleshooting/repair and escalation of hardware issues
- Printing support
- Meeting / A/V and Conferencing Support (MS Teams, and Zoom devices and software)
- Imaging and deployment of replacement equipment
- Software implementation support:
- Testing and installation of packaged and in-house developed software on systems
- Assisting with software rollouts
- Maintaining and ensuring the use of all Information Security tools
- Escalation of software issues
- Permissions support:
- Assistance with user account login issues
- Office 365 and MFA issue troubleshooting
- Adherence to SUI support practices:
- Providing excellent in-person and technical support
- Following SUI ITIL support practices
- Maintaining SUI IT inventory practices
- Developing knowledge base articles.
- Providing support to IT Engineering Team as required
- Priority Support:
- Provide white-glove hands-on or remote support to executive leadership team and board members
- Take complete ownership that results in successful and timely resolution of all Priority support requests
- Additional Duties:
- Utilizing project management practices for appropriately sized initiatives.
- Taking ownership of processes and systems where assigned.
- Developing and facilitating peer and end-user training as needed.
- Developing and maintaining preventative maintenance procedures where assigned.
- Associate degree in Information Technology or a closely related field or equivalent experience.
- 1+ years of related work experience
- Certifications such as A+, MCP, ITIL foundations highly desirable
Summit Utilities, Inc. is an equal opportunity employer. We value diversity and inclusion, and we are committed to creating a workplace that reflects the communities we serve. Our benefits package includes competitive pay, medical/dental/vision, and other perks that support your well-being and career growth.
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