Help Desk Support Specialist

4 days ago


Phoenix, Arizona, United States Sharp Decisions Full time
{"title": "Help Desk Analyst", "description": "Job Summary

We are seeking a highly skilled Help Desk Analyst to join our team at Sharp Decisions. As a Help Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Handle a high volume of incoming calls and provide timely and effective solutions to technical issues.
  • Aid users in navigating the public service portal, answering questions, and providing step-by-step guidance for accessing services.
  • Troubleshoot technical issues related to portal access and provide solutions or escalate to technical teams if necessary.
  • Help users create, track, and update service requests or applications submitted through the portal.
  • Assist users with account-related issues, such as password resets and registration.
  • Accurately document all user interactions, issues, and resolutions in a ticketing management system.
  • Monitor the performance of the public service portal and report any downtime, errors, or system failures to the relevant technical teams.
Requirements
  • Any combination of education, training, or experience that provides a general knowledge of computer or data processing concepts.
  • Successful completion of the examination process.
What We Offer

As a Help Desk Analyst at Sharp Decisions, you will have the opportunity to work with a dynamic team and develop your technical skills in a fast-paced environment.

", "lang_code": "en"}

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