Help Desk Support Specialist
4 days ago
We are seeking a highly skilled Help Desk Analyst to join our team at Sharp Decisions. As a Help Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities- Handle a high volume of incoming calls and provide timely and effective solutions to technical issues.
- Aid users in navigating the public service portal, answering questions, and providing step-by-step guidance for accessing services.
- Troubleshoot technical issues related to portal access and provide solutions or escalate to technical teams if necessary.
- Help users create, track, and update service requests or applications submitted through the portal.
- Assist users with account-related issues, such as password resets and registration.
- Accurately document all user interactions, issues, and resolutions in a ticketing management system.
- Monitor the performance of the public service portal and report any downtime, errors, or system failures to the relevant technical teams.
- Any combination of education, training, or experience that provides a general knowledge of computer or data processing concepts.
- Successful completion of the examination process.
As a Help Desk Analyst at Sharp Decisions, you will have the opportunity to work with a dynamic team and develop your technical skills in a fast-paced environment.
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