Customer Service Representative

6 days ago


San Mateo, California, United States Home Depot Full time
Job Description

As a Customer Service/Sales associate at Home Depot, you will be responsible for providing fast, friendly service to customers by actively seeking out their needs and providing assistance. You will learn about products using our tools and provide information to customers to sell an entire project. You will work in cooperation with your Department Supervisor and other associates in your department as well as other departments.

Key Responsibilities:
  • Provide excellent customer service by greeting, qualifying, recommending, and closing every customer in your department.
  • Learn about products and provide information to customers to sell an entire project.
  • Maintain the in-stock condition of assigned areas and ensure they are clean, shop-able, and safe.
  • Work safely as not to endanger yourself, co-workers, vendors, or customers.
Department Responsibilities:

You will work in cooperation with your Department Supervisor and other associates in your department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing, and Tool Rental.

Position Types:

The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.



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