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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Team Member. As a key member of our store team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience, and maintaining a well-organized store environment.
Key Responsibilities- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Assist customers in finding products, answering questions, and providing solutions to meet their needs.
- Process transactions accurately and efficiently, handling cash, credit card transactions, and returns.
- Participate in visual merchandising and store recovery, maintaining a visually appealing store environment.
- Collaborate with colleagues to achieve sales goals, promote products, and drive business results.
- Perform other duties as assigned, including opening and closing procedures, inventory management, and maintaining store equipment.
- High school diploma or equivalent required.
- Previous retail or customer service experience preferred.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Strong communication and interpersonal skills.
- Ability to lift up to 25 pounds and stand for long periods.
As a Customer Service Team Member at Michaels, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.
