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Customer Service Representative

2 months ago

San Mateo, California, United States Hammerspace Full time
Job Title: Online Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team at Hammerspace. As the first point of contact for our customers, you will provide exceptional support and resolve issues in a timely and professional manner via phone, email, chat, or social media.

Key Responsibilities:

  • Respond to customer inquiries and concerns in a friendly and courteous manner
  • Resolve customer issues and complaints in a timely and professional manner
  • Provide accurate information about products and services
  • Utilize problem-solving skills to address customer concerns
  • Meet or exceed customer satisfaction and performance metrics
  • Work in a fast-paced environment and adapt to changing priorities
  • Collaborate with internal teams to resolve customer issues

Requirements:

  • High school diploma or equivalent required
  • 0-1 year of customer service experience (previous experience in a call center or retail environment is a plus)
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Basic computer skills and ability to learn new software
  • Reliable internet connection and dedicated workspace (for remote positions)

Working Conditions:

  • Full-time or part-time positions available
  • Remote or on-site work options (depending on the company)
  • Flexible scheduling, including weekends and holidays (depending on the company)

We offer a competitive hourly rate of $47.00/hour. If you are a self-driven, motivated, and trustworthy individual, we encourage you to apply. Learn more about Hammerspace at [insert link].