Business Operations Team Lead
1 day ago
Job Summary:
The Business Operations Team Lead is an extension of a client's business office staff as well as our in-house client specific training program. This role will perform any and all job-related duties as assigned. The ideal candidate will provide training to staff members for all projects and positioned assigned to their role related to revenue cycle reimbursement. Under general supervision and according to established policies and procedures, performs a variety of duties related to customer service and self-pay recovery functions of Call Center Support Operation.
Key Responsibilities:
- Assists manager and supervisor in coordinating all activities related to PFS Follow up
- Serves as Subject Matter Expert in all areas of assigned client project(s)
- Reviews work of and provides feedback and training to Patient Account Reps
- Assists in the implementation of standards and guidelines
- Answers questions and routinely assists employees in area and to ensure performance goals are met
- Reviews reimbursement to ensure payments received are timely and accurate
- Performs other duties as assigned by direct supervisor
Requirements:
- High School Diploma/GED or 3 years of relevant equivalent in lieu of diploma/GED
- 8 years of relevant experience
Preferred Qualifications:
- PB experience
- Three to five years of experience in the healthcare field
- PC skills in a Windows environment are required. Knowledge and utilization of desktop applications to include Word and Excel is essential
- Ability to initiate and follow through on projects and work independently with minimal supervision required
About Guidehouse:
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.
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